Assistant Operations Manager
Location – Hydrogen Student Roost
Salary £27,000 - £28,000 + bonus
Hours- working 5 days out 7 between 8am – 8pm
Job Profile:
We are looking for someone to join our Roost on a full-time permanent basis, with the successful candidate working 5 days out of 7 between 8am & 8pm. Our new Assistant Operations Managers will become a key part of our existing, friendly and experienced property team at our Hydrogen Property
Hours: 37.5 per week
We are Student Roost.
It’s more than a room. It’s more than a job.
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The ‘you’ part
Think you’re the right fit for this role? We hope so too.
You’ll be someone we can count on to:
OWN
- Lead the management of certain onsite departments and be the magic ingredient that brings the team together.
- A champion always leads by example.Demonstrate a personal desire for high levels of service in all your interactions.
- Be commercial savvy, helping to drive sales and marketing to achieve great results.
- Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.
DO
- Always strive for the best, supporting the Operations Manager with the financial performance of the property
- Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room.
- Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
TEACH
- You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about.
- You will work with team members to ensure that the physical appearance of properties is of the highest standard.
- Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year.
LEARN
- Commit to the growth of your personal development and the team members around you.
- You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents.
- Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant.
- Work with our center of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.
COLLABORATE
- Work closely with the wider team: our people are great and you can be part of that! You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience.
- Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
Psst… there are some challenges too
- You’re the bridge between the team who keep the property running and the Operations Manager, so there might be times when you don’t have full sight of the information your manager may be privy to.You’ll need to have the skills to make judgement calls when necessary, and to work with the information available to you.
- You’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence amongst the team. You’ll need to be able to keep all of the important plates spinning, while maintaining the exceptional level of customer service that our residents deserve.
The ‘us’ part
So you know what we’re looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK – but more than that, Student Roost is its people.
While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return we’ll show up for you by rewarding what’s right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.
Simply put: you do you, so we grow together.
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Spoilers please!
It’s going to be an exciting journey so we thought we’d give you some insight into what you can expect to do and learn in the first six months of your role.
Within…
1 month You will be starting to understand the culture and values of Student Roost. You will work closely with team members to understand Student Roost processes and how your role will support them to deliver the best resident experience. You’ll take time to understand our demographics and how our properties shape the university landscape.
3 months You will know the building from top to bottom, ensuring that we maintain it to the highest standard and that we are compliant in all areas. You will have built a strong relationship with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will start to work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example.
6 months You will be well underway to being settled. You’ll be working closely with our people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support our team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.
Please note that as part of our safety first culture – this role is subject to requiring a Basic DBS check as part of our pre-employment checks.
