Here at Octopus Energy ECO we’re responsible for delivering the government ECO and Great British Insulation Scheme (GBIS) on behalf of Octopus Energy. We are super passionate about helping customers on low income and benefits to improve the insulation in their homes to help reduce bills and carbon emissions 🐙
To help us achieve our ambitions to rapidly scale the ECO business, a new exciting opportunity has arisen to join us as Scheduling Coordinator supporting our in house Installation teams visiting our customers homes. We’re looking for somebody with awesome organisational skills, a keen eye for detail and amazing collaboration and communication skills. Your communication skills will be at the forefront as you work with our brilliant operational teams, playing a vital role in ensuring the smooth operation of our day to day installs.
This role is remote with occasional travel as required, mostly to our wonderful Coventry and Nottingham offices.
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What you'll do- Manage the schedules of our teams, ensuring that they are efficiently utilised, providing maximum value for the business and our customers
- Be a key point of contact for our customers, preparing them for their appointments and liaising with them through the installation journey
- Liaise with multiple teams from our installers to quality team to customer experience to ensure that we deliver a right first time solution for our customers
- Manage jeopardy situations - adapting to changing circumstances and using problem solving skills in order to avoid customer disappointment
- Work with demand and capacity forecasts to ensure the team is set up to deliver to business turrets and objectives
- Deliver a top customer experience, responding promptly to questions and handling queries or complaints with sensitivity and professionalism.
- Planning diary’s up to 4 weeks in advance & booking appointments by telephone and email
- Plan resource strategies and prepare for changing business circumstances as we grow to deliver incremental service
What you'll need- Previous experience in an Scheduling role ideally in a Field/Installation capacity
- Strong geographical knowledge to effectively plan installer routes and optimise efficiency
- To be a team player and relationship builder
- Someone who establishes and works with a network to deliver, with a focus on quality and pace
- Thrive in a fast-paced environment, meeting internal and external monthly deadlines
- Solution focus: Showing an innovative approach especially with regards to resolution of issues
- Have a sense of fun, able to adapt in a fast paced business, enjoy the journey
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Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right Octo-fit!
Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
Visit our perks hub - Octopus Employee Benefits
