Position Title: Security Dispatch Officer, Safety and Security
Department: Safety & Security – 4020
Division: Facilities
Classification: Non-exempt
Direct Report: Sr. Manager, Safety & Security
Position Summary:
The Security Dispatch Officer, Safety & Security shall be responsible for handling urgent, and non-urgent calls from staff, guests, and public that facilitate security intervention. Dispatcher will communicate with staff and guests about emergency situation, such as fire alarms, building evacuations, etc., and must have the ability to communicate clearly and calmly, even during stressful situations. The Security Dispatcher Officer must be familiar with the CCTV system, access control system, fire alarm system, and all other emergency and non-emergency equipment necessary to perform daily duties. Duties include but are not limited to video surveillance of the parking deck, loading docks, and the interior/exterior of the facility, completing written incident reports and departmental documents, training of new team members, and dispatching officers to calls via radio communication, while logging calls and incidents into the Ally CAD system.
Responsibilities:
- Complete shift assignments as required in accordance with established policies/procedures.
- Complete written incident reports and departmental documents.
- Notify public safety, Police/Fire/EMT when required or requested.
- Operate loading dock doors.
- Operate all safety/security equipment in dispatch office.
- Dispatch Officers to Safety & Security related situations.
- Investigate complaints or calls for service.
- Assign safety escorts.
- Serve as a point of information to the staff, volunteers, and public.
- Train new team members.
- To perform other duties as workload necessitates.
Qualifications:
- High School diploma/GED required.
- Superior customer service/ relations experience as well as an approachable demeanor required.
- Previous 3 years experience in a security related field preferred.
- Previous 1 year experience in a security dispatch/control center preferred.
- Valid Georgia Driver's License
- Ability to manage multiple priorities/tasks in a fast-paced, busy environment.
- Exceptional written and verbal communication skills as well as presentation skills required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Previous experience writing routine reports and correspondence.
- Proficiency with Microsoft Office Products.
Physical Demands & Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Commitment:
I commit to Georgia Aquarium, Inc. the following:
Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and aquatic animals worldwide.
Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.
Values: Integrity, Innovation, Leadership, Teamwork, Respect, Excellence, Appreciation & Inclusion
