Stock Associate, Alcatraz
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties, north and south of the Golden Gate Bridge, and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks, in support of our vision Parks for All Forever. Join us.
Department Description:
The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. The department develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program, and develops and operates the Conservancy’s online sales and wholesale programs. Interpretive Centers include Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center.
Position Overview:
The Golden Gate National Parks Conservancy is seeking an enthusiastic, collaborative Stock Associate to work primarily in our retail store and merchandise stockroom on Alcatraz Island. This is a unique opportunity to work in a variety of areas that help run the revenue-generating side of the operation.
Reports To: Inventory Manager, Assistant Managers (AM)
Essential Functions and Responsibilities:
- Maintain the store appearance by stocking the sales floor in a safe, efficient and timely manner
- Regularly check that the store displays are full, filled with the correct items, and arranged in accordance with our merchandising standards
- Communicate up to the AM if there are items low in stock or out of stock
- Fold shirts and tidy displays
- Unload and unpack new merchandise
- Stock shelves, racks, cases, bins, and tables
- Stamp, attach, or change price tags on merchandise, referring to price list
- Gather items for delivery
- Count merchandise accurately
- Work collaboratively with the Warehouse to check in items from the monthly barge, fold plastic boxes to hold pieces of historical concrete, print labels and item barcodes as needed
- Work collaboratively with the Sales team to provide guest experience, operate the register, and bag items
- Clean display cases and shelves
- Provide basic housekeeping to ensure a clean and presentable work environment
- Learn systems and procedures to enhance selling efficiencies
- Provide visitors with an excellent cash wrap experience through pleasant, quick, efficient, and accurate transactions
- Provide exceptional visitor experience by actively listening to visitors and engaging with them in a genuine manner
- Tell the Alcatraz story through interpretive merchandise and historical knowledge
- Maintain positive relations with our park partners- primarily the National Park Service
- Other duties as assigned by manager
Knowledge, Skills, and Abilities:
- Must exhibit attention to detail, accuracy and thoroughness
- Must communicate effectively
- Must be comfortable working collaboratively in a team
- Ability to work independently
- Ability to operate a POS system efficiently and accurately
- Must be competent in Microsoft Outlook
- Must be responsible for punctuality and attendance
- Ability to comfortably interact with visitors
- Must remain open to changing priorities as customer and management needs dictate
- Must have flexible availability including weekends, holidays, evening and night shifts
- Must be willing to learn inventory management software
- Must be willing to learn Microsoft Excel and Word
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Physical Requirements and Work Environments:
- Standing most of the day, but also sitting, squatting, kneeling, or walking, depending on a wide range of duties.
- Working on the sales floor, stockroom, and outdoors.
- Walking around the site, restroom, and outside environment in response to visitors’ concerns.
- Lifting, carrying, or positioning objects weighing up to 50 pounds.
- Wearing a uniform and adhering to professional appearance standards.
- Work requires staff to take the Ferry from Pier 33 to get to Alcatraz Island
- Work is performed on the three retail stores located on Alcatraz Island: The Dock Store, the Building 64 Store, and the Cell House Museum Store
- Regularly requires a walk up a hill that is equivalent to a 13-story climb.
- Work is primarily performed standing or walking for 6 to 8 hours per day.
Pay Rate: $22.00/hour (Grade 8). Benefits include medical, dental, and vision plans (free for employee and family), up to 3 weeks paid vacation plus holidays, personal, and sick days, retirement plan, Employee Assistance Program, employer-match Commuter Program, employee discounts, and more.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
