DescriptionJob Title: Sustainability Coordinator
Contract Type: Permanent
Salary: £25,484 (£28,003 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: 35 hours a week, hybrid
Location: London, United Kingdom
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Sustainability Coordinator
This role is suitable for graduates in a relevant degree looking to expand their experience in the sector.
You will support the Sustainability and Investment Planning Team with the implementation of sustainability objectives. Supporting in the research, development and implementation of actions, processes and projects that ensure the Group achieves its sustainability targets.
About you
We are looking for someone with
- Experience of working in construction, renewables, sustainability or housing.
- A relevant academic qualification.
- Able to identify customer needs and design solutions to meet them.
- Personal commitment to diversity, treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations.
- Highly proficient at analysing and evaluation complex information, measuring impact of initiatives and developing appropriate strategies and action plans, and to present finding clearly to a range of audiences.
Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Support in delivering the Group’s Climate Responsibility Strategy and Healthy Homes Plan.
- Coordinate the management of Riverside’s solar photovoltaic portfolio. Act as the main point of contact for the managing agents
- Answer energy related enquiries and requests effectively, providing clear, supportive and accurate advice, action or signposting as appropriate and escalating complex queries via the appropriate channels to ensure effective resolution.
- Deliver day to day contract management services for energy works, commissioning appropriate work orders, including monitoring progress to completion.
- Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
- Assist in the management and reporting of budgets including processing payments, ensuring asset management expenditure is managed in line with the Group’s Financial controls.
- Handling and resolving complaints.
- Contribute to the continuous improvement of processes and procedures.
- Ensure requirements and proposed solutions have been captured effectively during meetings and follow up with attendees to ensure they are clearly understood and align to business processes, standards and service quality.
- Monitor the progress of implementation, reporting on risks and updating reporting lines.
- Support the sustainability colleagues in the development, delivery and monitoring of projects, including personal research. These may be:
Retrofit – energy efficiency measures and funding
Energy efficiency advice and affordability
Biodiversity and access to nature
Electric vehicles charging and fleet decarbonization
Sustainability reporting metrics – SECR, ESOS, ESG, TCFD
Sustainable procurement
Carbon zero in new and existing homes
Renewables
Healthy and modern homes
Indoor air quality, including damp and mould
Climate resilience
Hazard prevention in homes
- Liaise with internal and external stakeholders effectively including third-party suppliers and residence, providing advice and support and building constructive working relationships.
- Ensure effective communication and engagement activities are delivered to all key stakeholders and progress updates and key messages are communicated regularly.
- Carry out research for self-development and to increase the understanding within the business of innovative products and procedures, the impact of the new and upcoming policy and changes in the operating environment.
- Using the above, contribute to the development, review and effective use of sustainability policies and procedures, identifying areas where amendments are required as a result of legislative changes, policy updates or customer and stakeholder needs.
- Contribute to the production of a suite or accurate and timely reports or key stakeholders
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and stator requirements.
Person specification
Knowledge, Skills and Experience
Essential
- Experience of working in construction, renewables, sustainability or housing.
- A relevant academic qualification.
- Able to identify customer needs and design solutions to meet them.
- Personal commitment to diversity, treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations.
- Highly proficient at analysing and evaluation complex information, measuring impact of initiatives and developing appropriate strategies and action plans, and to present finding clearly to a range of audiences.
- Customer focused with excellent written and verbal communication skills.
- Effective stakeholder management, including the ability to successfully persuade and influence others.
- Excellent team player who can work flexibly to meet business requirements.
- Proficient in the use of Microsoft Office.
- Academic or working knowledge of at least two of the sustainability areas listed above.
Desirable
- Experience of delivery a corporate sustainability strategy for a large and varied portfolio of assets.
- Understanding of building physics.
- Experience of using Customer Relationship Management (CRM) system.
- Contract management skills.
- Experience of managing budgets in line with agreed financial protocols.
