Job Title: Individual Giving Specialist
Posting Date: October 18, 2024
Job Department: Philanthropy
Schedule: Full Time
Job Type: On-Site
Location: National Aquarium Pier 3 501 E Pratt St Baltimore, MD 21202/ACRC 901 E. Fayette St Baltimore, MD 21202/Candler 111 Market Pl Suite 800 Baltimore MD 21202. 410-576-8532.
JOB DESCRIPTION:
The National Aquarium is seeking an Individual Giving Specialist to support the daily operations of the Philanthropy department, including Membership and Annual Giving programs. This key support position will oversee fulfillment activities, order and maintain accurate inventories of office supplies, collect and processes incoming and outgoing mail, monitor postage accounts, update CRM records and provide a high level of customer service to all Aquarium guests, partners and supporters. This position will also support and collaborate with Administrative Services to support key office functions on an as-needed basis.
Reporting to the Director of Membership, the Individual Giving Specialist is a member of the Philanthropy Department and reports to the Candler Building.
KEY REQUIREMENTS:
Membership Fulfillment & Office Support
· Processes and maintains daily records of all membership fulfillment reports.
· Prints and prepares all membership acknowledgements and membership cards.
· Completes requests for member card reprints, tax receipts and other correspondence.
· Processes all returned mail, corresponds to update contact information in relevant databases.
· Maintains inventory and coordinates timely reordering of Membership/office supplies.
· Fulfills requests for member advance tickets and admission passes.
· Activates, fulfills and supports all requests for annual staff and volunteer memberships.
· Supports data entry tasks in relevant databases (e.g. contact updates, deduping).
· Supports additional Philanthropy events, activities and projects as assigned.
Philanthropy Volunteer Support
· Oversees daily management and supervision of Individual Giving volunteer(s).
· Coordinates with supervisor to address and resolve performance opportunities.
· Works closely with Volunteer Supervisor to complete annual performance reviews.
Philanthropy & Candler Mail Support
· Collects and distributes all incoming mail to Philanthropy staff.
· Collects and meters all outgoing membership and Philanthropy mail.
· Sorts and distributes all incoming mail packages to Candler office staff.
· Monitors postage meter levels and alerts Operations Coordinator to replenish funds.
· Supports additional mailing and office activities as assigned.
· Acts as backup for Administrative Services Partner on an as needed basis.
QUALIFICATIONS:
· 2-3 years of experience working in an office environment or customer facing role.
· Bachelor’s degree or equivalent work experience.
· Highly organized and self-directed with keen attention to detail.
· Ability to complete tasks independently and contribute as part of a larger group.
· Ability to meet deadlines and manage multiple taks while maintaining quality.
· Ability to identify errors, problem solve and implement solutions effectively.
· Proficiency in Microsoft Excel, including organizing large data sets, formulas and basic functions.
· Proficiency in Microsoft Office tools, including Word, Outlook, Teams/Zoom.
· Proficiency in databases, data entry and basic math competencies.
· Professional demeanor with strong written and verbal communication skills.
Total Compensation Information
Hourly range: $17.20-21.87 with hours worked over 40 paid as overtime, holiday premium pay, and extra pay for night work.
National Aquarium provides an excellent benefits package including four weeks paid time off, six paid floating holidays, up to four weeks of paid family leave and conservation day leave. Employees are eligible for health care (single and family) after 30 days of full-time work and 401(k) plan participation with employer match available. Employees receive a family membership package and Aquarium tickets.
Interested applicants should provide a resume and cover letter outlining relevant skills and qualifications to be considered for this position.
About the National Aquarium
Established in 1981, the National Aquarium in Baltimore, Maryland, is a nonprofit organization whose mission is to connect people with nature to inspire compassion and care for our ocean planet. The Aquarium’s award-winning habitats are home to thousands of animals representing hundreds of species of fish, birds, amphibians, reptiles and mammals. We are proud to be accredited by the Association of Zoos and Aquariums (AZA) and exceed industry standards in all aspects of animal care and welfare.
More than 1.2 million people visit the Aquarium each year to experience our immersive exhibits, and we reach far more through our science-based education programs and hands-on field conservation work. The National Aquarium is one of the top three aquariums in the United States and the largest paid cultural attraction in Maryland.
Our Mission and Goals
The Aquarium’s mission—to connect people with nature to inspire compassion and care for our ocean planet—begins within the walls of its buildings, but it does not end there. The Aquarium protects, enhances and restores natural resources through education and engagement, habitat restoration, animal rescue and sustainable business practices, with its conservation work guided by three overarching goals—to combat climate change, save wildlife and habitats, and stop plastic pollution.
Our Values
At the National Aquarium, our core values form the basis for our beliefs about our organization, our colleagues and ourselves, and serve as the framework to guide our behaviors and actions to achieve our mission.
Connection: We take the time to build lasting connections with each other, our guests, the animals in our care and the nature that surrounds us. We communicate clearly and collaborate readily within and across teams. We engage thoughtfully with our partners. We practice shared accountability.
Curiosity: We center learning and growth in all that we do. Our people are empowered to explore new approaches. We support taking risks. We value diverse perspectives and bold ideas. We embrace change.
Optimism: We celebrate the power of positive moments and shared experiences. We seek out opportunities to have fun. We reconnect with our purpose through sharing successes with our colleagues.
Service: We are in service to each other, our guests and our communities. We make intentional decisions and actions for the benefit of the people and animals within our organization.
Wellbeing: We ensure our people and animals have what they need mentally and physically to thrive. We are committed to improving the wellbeing of communities and sharing the healing power of natural for all.
Our Commitment to Diversity, Equity, Inclusion and Justice
National Aquarium values an inclusive and diverse environment for all employees, volunteers, and interns. Our goal is to recruit, develop, and retain the most talented people from a candidate pool representative of the variety of communities we serve. With a commitment to diversity, equity, inclusion, and justice, the Aquarium is proud to be an Equal Opportunity Employer and promotes an environment free from all discrimination and harassment.
In the selection and retention of employees, volunteers, and interns, we do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, ancestry, citizenship status, age, physical, mental, or sensory disability, sex (including pregnancy or childbirth), marital status, veteran status, sexual orientation, gender identity and/or expression, genetic information, arrest record, family or caregiver status, HIV status, socioeconomic status, or any other characteristic protected by applicable federal, state, or local law.
Our organization is dedicated to this policy with respect to all terms and conditions of employment, including but not limited to recruitment, training, promotions, performance management, and separation, and general treatment during time of employment.
