Guest Services Associate

Florida Aquarium • Part-time • Tampa, Florida • 3w ago

Position Summary

Responsible for conducting ticket sales at the ticket windows or guest services to all aquarium guests, including handling cash, debits, checks and credit card sales. Daily schedule rotation may include working inside as a ticket scanner, greeter or way-finder, or outside in our queue garden or outdoor plaza. If working events, responsibilities may include assisting with event set up and break down, and ensuring an accurate count of guests entering the facility for a special events.

Essential Position Functions

Conducts the service of selling tickets to all aquarium guests using cash, debit, checks or credit cards systems
Balances register transactions daily
Opens and closes register location during assigned work schedule
Assists in the pre-opening preparation, including periodic area cleaning and closing procedures as requested
Maintains operating efficiency during scheduled work times including stocking of supplies as needed
Maintains cash bank in accordance with aquarium policies
Assists team members in achieving customer service objectives
Provides crowd control as needed during peak periods of operation
Assists security, EMT or law enforcement personnel as needed (wayfinding)
Assists with VIP escorts as needed/scheduled
Delivers extraordinary customer service to all aquarium guests and internal customers
Greets each special event guest at the door and maintain accurate count of persons entering
Checks guest tickets for proper headcount and validity
Performs other duties as assigned.

Education Requirements and Technical Skills

Three years of high school required
High School Diploma or GED equivalent preferred
Work experience in ticket sales, customers service and/or retail sales is preferred
Experience in Altru or other ticketing system is preferable
Experienced in cash handling

Competencies

CustomerService Orientation— Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
Teamwork— Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
Integrityand trust--- Maintaining social, ethical, organizational values and norms: building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information
Concern for Detail — Pays attention to every portion of any task, down to the smallest item
Judgment— Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
Work Standards — Applies high performance standards to all work-related activities
Initiative— Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.

Typical Physical Requirements

Sitting (up to 4 hours per day)
Standing (up to 6 hours per day)
Walking (up to 4 hours per day)
Bending/Stooping — Occasionally
Reaching above shoulders — Occasionally
Carrying (up to 50 lbs.) — Occasionally
Lifting (up to 50 lbs.) — Occasionally
Using hands for repetitive movements; working at the ticket scanner can be a left or right hand exclusively to scan tickets
Exposure to marked changes in temperature and humidity
Typing on a computer keyboard
Viewing a computer screen for extended periods
Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
More than normal talking in person and/or on telephone
Flexibility in working weekends and evenings. (MUST be able to work one weekend day.)
Flexibility in working holidays