Position Summary
Responsible for providing an engaging and educational experience during special educational events such as Aquarium tours, dissections, experiments, games, behind the scenes tours, and visits to the touch habitats. Many events are held in the evening or overnight. Acts responsibly, is punctual, and takes initiative while building a positive rapport with guests and staff. Stays in monthly communication with the Learning Supervisor of Experiences about work availability and scheduling changes.
Essential Position Functions
· Conducts and leads themed educational event programs (e.g., sleepovers, evening programs, STEM nights, etc.)
· Maintains guests’ safety and reports concerns to Security and the Supervisor of Experiences
· Responsible for teaching or assisting with activities that correspond to special educational events
· Educates guests using a variety of marine science content and props
· Delivers extraordinary customer service to all Aquarium guests, including maintaining guest safety as well as assisting with group and individual needs
· Works fairly and harmoniously with other team members
· Keeps a punctual schedule of activities
· Available to work over-night and evening hours
· Attends required trainings and completes individual, team and/or organizational goals
· Other duties as assigned
Education Requirements and Technical Skills
· Experience working with children in a formal and/or educational setting
· Interest in biology, environmental science, marine science, outdoor education or elementary education
· Experience in customer service and problem solving technique skills
· Certification in First Aid and CPR preferred
Competencies
· Customer Service Orientation: Listening, understanding the customer (both internal and external), anticipating, and evaluating the customer's needs.
· Teamwork: Supporting, facilitating, and participating in activities that promote team success.
· Concern for Detail: Paying attention to every portion of any task, down to the smallest item.
· Work Standards: Applying high performance standards to all work-related activities.
· Communication (oral and written): Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups of all ages; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely verbally and in written form
· Creativity: Proactively combining ideas, resources, and skills in new ways to better meet outcomes and objectives; finding ways to position the Aquarium as a model of excellence.
· Information Gathering and Monitoring: Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people.
· Planning and Organizing: Establishing a course of action with specific long-range goals for the Aquarium; setting priorities among competing requirements and allocating resources in efficient and effective ways; developing plans that anticipate changes in work environment.
· Follow-up: Institutes methods for monitoring people and projects.
· Flexibility: Working in a fluid environment that may require adapting to unique customer services situations and adjusting scheduled shifts when necessary.
Typical Physical Requirements
· Standing (6 hours per day)
· Walking (4 hours per day)
· More than normal talking
· Sleeping over at the Aquarium
· Sleep interruptions due to guest concerns/safety
· Viewing a computer screen
· Typing on a computer keyboard
· Bending/Stooping/ Squatting/ Crouching — Frequently
· Crawling — Occasionally
· Reaching above shoulders — Frequently
· Pushing/Pulling — Frequently
· Carrying and/or lifting up to 50 lbs — Occasionally
· More than normal talking
· Exposure to marked changes in temperature and humidity
· Contact with living collection of plants and animals in a central Florida climate
· Subject to bites, stings, and scrapes
· Ability to travel (car) as needed
