This Logistics Coordinator will be responsible for coordination of internal and external customer experience requirements, and in some cases, delivery of a formal report out to the R&R leadership. As an owner of this process, the candidate will consistently capture key data points gathered to generate and monitor metrics, while driving continuous improvement initiatives within the return transportation process. They will work with stakeholders across the R&R organization to identify root causes, ensure SLA's are being met, and submit changes to business teams and 1P/3P returns partners as needed, to raise the bar in returns transportation. They will leverage the captured data to promote policy changes and to provide deep dives into key areas of opportunity.
Key job responsibilities
Support and influence Safety processes within returns transportation.
Analyze and monitor network fluidity and optimization.
Review, monitor, and report relevant KPI's to internal and external partners.
Support tasks driving continuous improvement of returns transportation carriers in NA marketplace.
Collaborate and build relationships with internal and external stakeholders to ensure and drive process excellence.
About the team
At Amazon Worldwide Returns & ReCommerce (WW R&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
- 2+ years of experience in Transportation or Operations
- Experience managing and influencing key metrics
- Ability to analyze associate and customer inputs to influence internal and external partners
- Experience with MS Outlook, Excel, and Word
- Strong written communications skills
- Experience with data visualization tools like Tableau and/or experience with SQL & Quicksight
- Transportation experience
- Experience with transportation safety processes
- Customer returns transportation or operations experience
- Strong background in administrative support, project or data management and working with tech teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,600/year in our lowest geographic market up to $74,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
