MUST BE FLEXIBLE AS SCHEDULE VARIES DAY TO DAY WITH NO MORE THAN 30 HOURS PER WEEK; MUST BE AVAILABLE TO WORK SATURDAYS & SUNDAYS.
General Summary:
The Visitor Services Agent –
Driver is responsible for safely
transporting guests between designated areas in company registered vehicles and
equipment in a manner which promotes a positive Zoo experience and demonstrates
unparalleled customer service. This
position requires a flexible schedule to include weekends, holidays, and
special events. The Visitor Services Agent – Driver, will report directly to
the Assistant Director of Visitor Services, Park Operations & Facilities.
This position is not responsible for performing maintenance or repairs on
equipment.
Essential Functions:
Primary
Function:
- To transport
guests safely to and from designated locations on shuttles, mobility vehicles,
and train;
- Drive vehicle in
compliance with all state driver's licensing requirements, department, and zoo
wide safety policies;
- A secondary
assignment may include operating the carousel, golf carts, gator, trash truck
and refuse vehicle
- Interact in a
consistently pleasant and helpful manner to fellow employees, guests, vendors,
and other visitors of the Zoo and demonstrate the highest standards of internal
and external customer service;
- Assist with
completing daily operations checklist on zoo shuttle and train;
- Use train and
shuttle intercoms to greet and welcome guests, provide safety instructions, and
make any other necessary announcements;
- Monitor guests’
behavior to ensure their safety on and around the shuttle, train, mobility
vehicle and carousel;
- Load and unload
responsibilities associated with Zoo shuttle, train, mobility vehicle and
carousel;
- Safely and
efficiently assist with operating assigned equipment;
- Ensure
cleanliness of all shuttle vehicles and equipment and train, including shuttle
and train stops and surrounding areas;
- Provide guest
control, including challenging situations;
- Provide guests
with information on all aspects of the Zoo experience such as exhibits,
on-ground activities (including times and locations), routes through the Zoo,
construction, shuttle, train, and membership information;
- Assist with snow
removal as needed:
- Monitor and
validate memberships of guests at the Zoo entrance as needed;
- Perform other
duties as assigned; and,
- Adhere
to all policies and procedures of the Zoo.
Communication (Internal and External):
- Responsible for
keeping Director, Managers, and Supervisors fully updated on any issues that
may occur during daily operations;
- Report safety
matters to management and/or security immediately;
- Respond
appropriately to guests’ questions, comments, or concerns;
- Communicate with
Zoo staff by radio contact as needed
following proper radio etiquette and protocol at all times; and,
- Contact an
appropriate staff member necessary to resolve guest issues.
Management of Resources (financial, human resources,
facilities):
- Assist in
maintaining accurate documentation in compliance with safety standards to
include daily checklists, maintenance logs, and training hours logs; and,
- Distribute Zoo
literature, including but not limited to: maps, event flyers and comment
cards, while maintaining accurate supply of the same.
Minimum Qualifications:
Hospitality:
- Friendly and
outgoing;
- Possess a
positive and patient attitude;
- Possess excellent
verbal communication skills; and,
- Adaptability-
Willingness to work until the last guest has left Zoo grounds each scheduled
day.
Education:
- High School
Diploma or equivalent.
Experience/Training:
- Must be 21 years
old and possess a valid driver’s license.
Working Conditions:
- Must be able to
stand and remain active for an eight hour shift;
- Must be able to
walk large areas of the Zoo as needed;
- Must be able to
work in an outdoor weather environment in all seasons and weather, including
heat/humidity, cold temperatures, and/or wet conditions;
- Ability to work a
flexible schedule to include weekends, holidays, and special events; and,
- Must be able to
exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move
objects.
Equipment:
- Must be able to
operate a variety of equipment including but not limited to shuttles, mobility
vehicle, train, carousel, golf carts, gator, trash truck, refuse truck, two-way
radio, telephone, etc.
Traits Desirable:
- Ability to work
with individuals from a wide variety of ethnic, cultural and economic
backgrounds; and,
- Ability to
identify and resolve guest issues.
Disclaimer:
The
statements above are intended to describe the general nature and level of work
being performed by employees assigned to this classification. They are
not intended to be construed as an exhaustive list of all responsibilities,
duties and/or skills required of all personnel so classified. Therefore,
management reserves the right to revise the job or to require that other or
different tasks be performed when circumstances change.
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