Position: Security Officer
Reports To: Vice President of Guest Experience, Safety, and Risk Management
Schedule: Monday-Friday, 3pm-11pm
Position Summary:
Security Officers at the Loveland Living Planet Aquarium are responsible for controlling and maintaining a safe and secure environment both for guests and employees. You are expected to display a sense of pride and professionalism that are indicative of an industry leader, visibly recognized through your actions and attitude by co-workers, aquarium staff, volunteers, contractors, and guests alike.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must have a High School diploma or equivalent.
- Must speak fluent English. Other spoken languages a plus.
- Prior security, EMT and/or law enforcement experience working in a fast-paced environment where the focus is on quality customer service and guest experience.
- Previous customer service experience also a plus.
Critical Skills & Competencies
- Have a working knowledge of resources available including computer, telephone, radio, property surveillance cameras and alarm systems as trained.
- Ability to interact positively with guests in all types of situations and to de-escalate any potential hostile or aggressive situation.
- Ability to work in a fast-paced environment, successfully handling multiple tasks such as daily activity log, key and radio control forms, lost and found and assist with deliveries admitted onto Aquarium property, especially before and after operating hours.
- Ability to meet scheduled time: 8:00am – 4:00pm Monday - Friday.
- Possess a valid CPR/AED/First Aid certification, or be able and willing to obtain within the first 3 months of employment.
Essential Duties and Responsibilities
- Respond to medical emergencies, providing an appropriate level of First Aid care and CPR response within acquired certified scope of medical training.
- Answer guest questions and offer Aquarium operating information.
- Provide crowd management/control when necessary.
- Assume responsibility for any issues that pose a safety hazard to employees or guests and mitigate those issues as soon as practical.
- Complete all departmental paperwork including daily activity log and incident reports.
- Respond to and defuse any potentially hostile situations.
- Attend ongoing training for security guard and related subjects to enhance qualifications as a Security Officer.
- Operate CCTV surveillance system and conduct regular foot patrols of Aquarium property.
- Respond to assignments such as VIP and cash escorts.
- Additional responsibilities may be delegated due to the culture of the aquarium.
Physical Demands
The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit, stand and walk for long periods of time.
- Ability to run.
- Ability to balance, bend, squat, climb, kneel, twist.
- Ability to lift and carry up to 0-50lbs.
- Ability to pull and push up to 0-50lbs.
- Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.
Mental Demands
The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
- Ability to maintain composure and handle difficult situations with professionalism.
- Strong problem-solving skills to analyze issues and find effective solutions.
- Ability to prioritize tasks and work efficiently under pressure.
- Flexibility and adaptability to handle changes in schedules or responsibilities.
- Critical thinking and decision-making abilities to handle complex situations.
- Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.
Work Environment
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exposure to various temperature, humidity, and wetness
- Wet, dirty, uneven surfaces and walkways
- Exposure to confined spaces.
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
The Living Planet Aquarium is proud to be an equal opportunity employer committed to creating an inclusive environment for all. We do not discriminate on the basis of age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, or military status. The Living Planet Aquarium is committed to ensuring individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process. Should you require accommodations, please contact accommodation@livingplanetaquarium.org.
