We are looking for an energetic, upbeat, and professional Lead Generation Specialist to join our growing team. This important contributor will play a critical role in the interaction between Sigora Home and its current and prospective customers. A customer-first mindset is a must-have. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be quick and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator.
Essential Duties and Responsibilities:
- Maintaining a positive and professional attitude towards customers at all times.
- Communicating with customers promptly through various channels.
- Acknowledging and resolving customer inquiries promptly.
- Knowledge of our products and ability to help schedule a solar consultation.
Essential Skills and Experience:
- Must be proficient with a computer, including Office 365, Microsoft Word, and One Drive.
- experience in a Call Center, Customer Service, or Telecommunications is a plus
- Ability to work in a fast-paced environment. multitask, set priorities, and manage time effectively.
- The ability to sit at a workstation for a long duration of time.
- Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capabilities.
- Enthusiastic and personable.
- Excellent interpersonal, verbal, and written communications skills.
- Self-motivated and the ability to function independently.
- Detailed oriented with strong organizational skills.
Technical and Office Requirements:
- Must have high-speed internet
- Must have a quiet workspace free from noise and distractions
