Visitor Experience Ambassador- Fall 2024
Overview:
The Cincinnati Zoo & Botanical Garden (CZBG) is looking for passionate individuals wanting to make a difference by creating genuine moments with visitors. In being a part of the Visitor Experience Department, you have the opportunity to make a positive impact on the lives of hundreds of thousands of people. Not just from the Greater Cincinnati area, but from around the world! Our team is here to assist & facilitate an INSPIRED Visitor Experience.
Values:
Our strong set of Core Values makes us one of the Top Workplaces in Cincinnati. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion, & a Sense of Ownership, supporting Accountability, Mutual Trust, & Respect, & embracing Progressive Thinking, we’ve developed/created a dedicated team that focuses on our visitors, community, & future.
We are looking for people anticipating working mid-September through Festival of Lights (early January). Saturday availability is highly preferred, and consideration will be given to people able to fulfill Saturday.
Job Duties:
- Turnstiles - Welcoming visitors through the gates & being the gatekeepers of the Zoo.
- Parking Lots - Directing guests safely & efficiently in/out of parking lots.
- Ticketing/Membership - Help visitors choose the best ticket or pass to fit their needs.
- Welcome Center - Assisting with rentals & wayfinding.
- Safari Train & Conservation Carousel - Register & location operations
- Giraffe Feedings & Kanga Klimb - Register operations
Requirements:
- 16 years of age or older. (Minors will be required to provide a work permit when applicable.)
- Constantly work outdoors in all climates & weather conditions with prolonged stationary positions/traversing at all locations.
- Move, transport or position 35llbs unassisted.
- Communicate with the public in a positive, friendly manner.
- Must be trainable on cash handling & maintain proper skill level.
*Employment is contingent on passing a post-offer, pre-employment Drug Screening & Background Check*
CZBG is dedicated to fostering employee success. While we strive to accommodate individual needs, it's important to note that we may not be able to fulfill all requests. However, we are committed to working collaboratively with each team member to discover optimal solutions tailored to their needs.
Availability:
- Seasonal/non-benefitted.
- Variable hours can be between 15-40/week, not to exceed an annual average of 30 hours/week.
- At least 3 days per week, with a requirement of 1 weekend day (Saturday-Sunday)
- Students: If you currently attending classes, we will accept an availability for 2 days a week, with the expectation that it will increase to 3 days once classes are finished.
- Hours: Shifts range throughout the day from an 8am start time until an 11:00pm end time.
- 5-8 hour shifts.
Benefits:
- Pay rate is $14/hour
- Premium Pay Dates (predetermined)
- Pay for Performance opportunities
- Flexible Scheduling (college & retiree friendly!)
- Opportunities for a lot of hours
- Complimentary Zoo tickets & discounts
- Incentive programs & employee engagement opportunities
- Fun & engaging work environment & positive team culture
- Free Metro Bus Pass provided for duration of employment
- Personal & professional development opportunities
Characteristics of a Good Visitor Experience Ambassador:
- Friendly and empathetic, enjoys getting to know people from all backgrounds.
- Expresses positivity and energy to guests entering/exiting the Zoo.
- Willing to adapt and learn.
Through on-the-job training & employee engagement opportunities, you will:
- Gain experience, enhance your resume, & build transferrable talents.
- Hone-in on skillsets across all career fields & areas of interest.
- Develop your interpersonal skills through teamwork, initiating guest interactions, answering questions, & addressing concerns.
- Enhance critical thinking & communication abilities by helping with wayfinding & offering suggestions for each guest’s optimal visit.
- Build logistical masterminding by brainstorming & devising plans along with accuracy/attention to detail while cash handling at locations.
Applications will be reviewed as they are received, so please apply soon!
We strive to be an organization that is diverse & reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion & belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization’s diversity & who want to walk alongside us in our commitment to inclusion & equity.
