Department: Department of Marketing & Visitor Experience
Job Title: Park Services Supervisor, In-Park Support
Reports to: Park Services Manager
Direct Reports: Part-Time Park Services Team
The Cincinnati Zoo & Botanical Garden is known for many things - our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around? We’re more than coworkers… we’re family. By Building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion & a Sense of Ownership, supporting Accountability, Mutual Trust & Respect, and embracing Progressive Thinking, we have built a team of dedicated staff that focuses on our visitors, community & future. We look forward to having you join the team!
Position Summary: To continue as an industry leader, the Cincinnati Zoo & Botanical Garden Park Services team aims to deliver the cleanest, friendliest, and most sustainable Zoo, serving as an operations arm executing the plans of Visitor Experience, Events, and Sustainability.
This position is dedicated to facilitating day-to-day operations of the Park Services team, leading by example, and cultivating a culture of cleanliness to provide a space for our guests to be inspired by wildlife and our park-like setting.
Responsibilities include, but are not limited to:
- Ensures team members understand our INSPIRED visitor experience philosophy and standards of excellence and are motivated to deliver on our promise. Seeks opportunities to create INSPIRED visitor experiences.
- With Positivity and Energy, builds a culture of cleanliness within the Park Services team and around the Zoo.
- Participates in running day-to-day operation of Park Services team, ensuring safety, scheduling, training, and performance standards are upheld.
- Supervises, assigns, and reviews tasks, to align with needs and requests of management and the Zoo.
- Trains, evaluates, and motivates staff. Coaches and corrects staff behavior.
- Manages employee scheduling, time records, and conducts re-training as necessary.
- Develops and implements SOPs and cleaning best practices.
- Utilizes various equipment for operations, such as trash carts, power washer, leaf blower, etc.
- Identifies potential issues and brings them to management attention, including risk assessments and personnel matters. Looks for more efficient ways of operating.
- Participates in Shift Meetings/Roll Call and routinely checks in with staff in their work zones.
- Balances a “Lead-by-Doing” mentality with effective delegation.
- Maintains cleanliness of walkways, restrooms, trash cans, BTS locations, parking lots and perimeter both by directing a team and individual effort.
- Communicates effectively to move projects forward. Updates relevant platforms daily (i.e. Communication Log, Event Calendar Checklists, Stock Requests).
- Supports management with other duties as assigned.
Qualifications:
- High school diploma or equivalent
- 1-3 years of team leadership or supervisory experience preferred
- Valid Driver’s license
- Experience in housekeeping or attractions industry a plus.
- Previous experience with staff and project management is highly desired.
- Must have reliable transportation.
- This position is a Full Time, Benefitted position. 40 hours/week with occasional overtime to support operations. Some shift flexibility required to maximize coverage. Required to work one weekend day per week and some evenings to support park operations (on average 2 nights a week from October-January).
Knowledge, Skills, and Abilities:
- Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis, “Modeling the Way” for others.
- Excellent attention to detail, project management and interpersonal and organizational skills and the ability to meet deadlines and shift priorities in a rapidly changing environment.
- Requires an individual who is highly professional, motivated, proactive, and helpful, who is able to gain cooperation through expertise, credibility, and building positive working relationships.
- Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests and the public.
- Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
- Be timely and reliable in attendance and performance.
- Have a demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.
Working Conditions:
While performing job duties, a supervisor is regularly required to stand, walk, and use a variety of tools and equipment. This job will require large amounts of walking throughout the Zoo to maintain and check on staff in various Zones around the Zoo. Supervisor will be exposed to outside weather conditions and must be able to lift/move/carry up to 50 lbs without assistance.
Pay Rate: $18.00/hr
Application Deadline: 9/24/24
We strive to be an organization that is diverse and reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion and belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization’s diversity and who want to walk alongside us in our commitment to inclusion and equity.
