General Summary: The
Visitor Services Agent - Custodial is responsible maintaining sanitary
conditions within the zoo grounds. This position is also required to respond to
guest inquiries in a way that promotes a positive Zoo experience, and
demonstrates unparalleled customer service.
Essential Functions:
Primary
Function:
- Interact in a consistently pleasant and helpful
manner to fellow employees, guests, vendors, and other visitors of the Zoo
and demonstrate the highest standards of internal and external customer
service;
- Conduct cleaning in assigned areas to include
vacuuming, emptying trash and cleaning bathrooms;
- Maintain sanitary conditions of the non-public
and public restrooms within the zoo grounds;
- Provide guests with
information on all aspects of the Zoo experience such as exhibits,
on-ground activities (including times and locations), routes through the
Zoo, shuttle, and membership information;
- Provide guest control, including challenging
situations;
- Use a campus wide radio system to communicate
information;
- Ensure guest safety at all times;
·Perform
other duties as assigned; and,
- Adhere to all policies and procedures of the Zoo.
Communication (Internal
and External):
- Responsible for keeping Director, Managers, and
Supervisors fully updated on any issues that may occur during daily
operations;
- Respond appropriately to guests’ questions,
comments, or concerns;
- Communicate with fellow Visitor Services Agents
by radio contact as needed following Zoo radio etiquette and protocol at
all times; and,
- Contact an appropriate staff member necessary to
resolve guest issues.
Management of Resources
(financial, human resources, facilities):
- Assist in maintaining accurate documentation in compliance with
safety standards to include daily checklists, and maintenance logs.
Minimum Qualifications:
Hospitality:
- Friendly and outgoing;
- Possess a positive and patient attitude;
- Possess excellent verbal communication skills;
and,
- Adaptability- Willingness to work until the last guest has left
Zoo grounds each scheduled day.
Education:
Experience/Training:
- Minimum of six months related experience and/or
training;
- Prior custodial experience preferred
Working Conditions:
- Must be able to stand and remain active for an
eight hour shift;
- Must be able to walk
large areas of the Zoo as needed;
- Must be able to work in an outdoor weather
environment in all seasons and weather, including heat/humidity, cold
temperatures, and/or wet conditions;
- Ability to work a flexible schedule to include
weekends, holidays, and special events; and,
- Must be able to exert up to 50 pounds of force to
lift, push, pull, carry, or otherwise move objects.
Equipment:
- Must be able to operate a variety of
equipment including, two-way radio, telephone, cleaning tools, etc.
Traits Desirable:
- Ability to work with individuals from a wide
variety of ethnic, cultural and economic backgrounds; and,
- Ability to identify and resolve guest issues.
Benefits:
We offer an excellent benefits package including 24 days of
Paid Time Off, Sick and Safe Leave and 2 paid holidays. Eligible for medical/dental/vision
coverage as well as short term disability/long term disability/life insurance.
401k with employer match available.
Disclaimer:
The statements above are intended to describe the general
nature and level of work being performed by employees assigned to this
classification. They are not intended to be construed as an exhaustive
list of all responsibilities, duties and/or skills required of all personnel so
classified. Therefore, management reserves the right to revise the job or
to require that other or different tasks be performed when circumstances
change.
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