Department of Transportation
Job Description and Duties
Under the general supervision of the Staff Service Manager I, the incumbent is required to provide 24/7 coverage of the District Office Traffic Management Center. The incumbent will operate a 19-channel base radio, answer multi-line telephone, operate word processing equipment, receives-compiles-maintain records and reports, documents changes in chain controls, monitors various websites for weather and highway incidents, documents all information received in the TMCAL activity log, and continuously monitors the status and safety surrounding on scene Caltrans personnel. Incumbent must be available for a variety of shifts. Primarily, the incumbent will perform Dispatch-Clerk duties during night shift and weekend shifts as needed for coverage, with the possibility of a rotating shift. A minimum of 40 words per minute typing certificate is required for this position.
• Variety of duties requiring operation of multi-channel/frequency radio, multiple telephone lines and computer equipment. Dispatching module units or other equipment to specified locations as required via radio, telephone or computer from field units, California Highway Patrol (CHP), Sheriff Departments, Police Departments or other allied agencies, tow services, firefighting units, and other emergency services agencies. Answering requests for road and related information by the public, media and in house departments such as Traffic, Permits, Public Information Office and adjoining districts dispatch centers, and Traffic Management Centers (TMC). Maintaining an incident log via the Traffic Management Computer Aided Logging system (TMCAL) which includes road restriction, information pertaining to freeways, bridges and secondary roadway systems, maintenance/construction information and incident status. Updates and monitors California Highway Information Network (CHIN) reports on the internet and the 1-800 number via TMCAL or direct contract with Headquarters Communications Center.
• Assist field units and Traffic Management Center/Traffic Management Team (TMC/TMT) personnel to coordinate, monitor and activate or change the Changeable Message Signs (CMS) to display pertinent information to notify the traveling public accurately and effectively through the IRIS system to provide vital information necessary to make accurate assessments of an incident to determine the best course of traffic management needed. Maintains and updates real time reporting of road and lane closures, active chain controls and any other events that may impede traffic for the traveling public for the Caltrans Quick Map via the Lane Closure System (LCS) for the motoring public and the Public Information Department employees. Monitor CCTV Video for traffic conditions. Activate Highway Advisory Radio Stations (HAR) to keep the traveling public advised of any upcoming traffic related events.
Eligibility for hire may be determined by your score on the Dispatcher-Clerk, Caltrans exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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You will find additional information about the job in the Duty Statement.
