Department of Transportation
INFORMATION TECHNOLOGY SPECIALIST I
Job Description and Duties
Under the direction of an IT Supervisor II, in the Virtual Service Desk IT Operations Unit, the incumbent serves as a Lead VSD Desktop Support Analyst supporting business operations in the Sacramento Headquarters Office and surrounding area.
The incumbent works collaboratively with management and staff to provide leadership for the administrative and technical support for computers, laptops, tablets, mobile devices. The incumbent performs complex activities of the system development life cycle which includes systems analysis, design, build, test, maintenance, and operations. Additionally, the incumbent provides lead support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance, and operations, and surplus. The incumbent acts as the Change Management Administrator, facilitating the Change Management Process. The incumbent provides end user training in the configuration and use of Desktop Support technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual, and other applicable policies and regulations. The incumbent also performs functions including, but not limited to, researching, writing, reporting, presenting, etc.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
How To Apply: Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.
Benefits
Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact: Dina Coloma
Phone: (279) 234-2328
Email: dina.coloma@dot.ca.gov
Hiring Unit Contact: IT Admin HR
Phone: (279) 599-8224
Email: IT.Admin.HR@dot.ca.gov