Sr. 3P Service & Collision Workshop Coordinator II

Rivian • FULL_TIME • El Segundo • 1m ago

Sr. 3P Service & Collision Workshop Coordinator II

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Responsible for helping support Rivian’s Service and Collision Team’s day to day needs by providing after sales support to independent 3P service and collision centers. This role will require strong initiative, independent judgement, an ability to problem solve, and cross-team collaboration.

Responsibilities

Support the execution of parts and technical support for external 3P certified collision, non-certified collision, authorized service providers and independent service providers.
Ensure external 3P service and collision center customers receive industry leading customer support.
Support our external 3P service and collision center customers digitally with any technical or operational questions.
Identify training needs or process improvement through the interactions with the external 3P service and collision centers.
Ensure that processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives.
Assist with the operations and the success of supporting the needs of the external 3P service, certified, and non-certified collision centers.
Collaborate cross-functionally with the Service Engineering & Operations Organizations to obtain the info or direction you need to pass down to the inquiring business.
Create reports identifying most common inquiries and response content to drive program continuous improvement.
Create, track, and manage support tickets on any inquiries you work on for all inquiries.
Engage with external 3P service and collision centers regarding program performance and repair quality standards.
Must be able to complete support tickets and inquiries in a compressed timeline.

Qualifications

Collision Repair and Mechanical Repair Degree or equivalent experience.
3+ years of Service or Collision experience.
Knowledge in Electric Vehicle estimation is a plus.
Experience writing service or OEM or Dealerships is a plus.
Understanding of collision repair practices and processes used in collision repair is a plus.
OEM specific collision repair training(s) or mechanical repair training is a plus.
Effectively handle multiple priorities, organize workload, and meet project deadlines.
Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion.
Professional demeanor, strong communication, writing and presentation skills.
Knowledge in Salesforce, Smartsheets, and Lucid Charts is a plus.
High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook.
Capable of working efficiently in a start-up environment.
Willingness to work in a strong cross functional environment.
Ability to manage multiple projects across varying geographic locations simultaneously.
Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
Ability to travel 25%.
Must possess a valid driver’s license.