Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a Title and Registration Specialist you will execute registration and title applications on behalf of Rivian customers, ensuring a seamless customer experience. You will also work to increase efficiency and support customer facing employees both at headquarters and in the field. To be successful in this role you will bring a wealth of knowledge of vehicle registrations in 50 states and be a supportive and collaborative team player.
Responsibilities
- Review consumer title and registration applications, verify accuracy of all documents
- Support field and headquarters team members in obtaining needed information and documents from customers
- Submit registration and title applications to processors in a timely manner
- Work with local DMV authorities to solve any outstanding issues preventing registration such as missing documents, signatures, or outstanding balances
- Stay up to date with local regulation changes and communicate any necessary process changes
- Be comfortable working directly with customer escalations when needed to resolve registration issues.
- Verify transaction accuracy and completion (financing, trade in, down payments)
Qualifications
- 2+ years’ of administrative operations experience; DMV experience preferred
- At least 21 years of age
- High School Diploma or GED required
- Experience with DealerTrack and RegUSA preferred
- Knowledge of vehicle registrations, renewals, or EV tax incentives or experience with DMV procedures and rules highly advantageous
- Must be able to pass criminal & fingerprinting applicable to state regulations & restrictions
- Proficiency with computers and software including Microsoft Office, and ability to effectively navigate internal business platforms
- Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle and possess an exceptional driving record
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel (up to 30%) based on business needs to support other market launches and operations
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Attention to detail
- Adaptable to a fast-paced and constantly changing environment
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Team-player with strong communication skills.
- Ability to work autonomously and consistently with limited direction
- Empowered self-starter who can process and execute on complex information potentially in high stress environments
- Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
