Battery Service Technician
Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.
For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.
Position Overview
Reporting to the Branch Service Manager, the Battery Service Technician is responsible for maintenance, service and support of specific batteries and equipment, at the customer location in a timely and cost-effective manner so that customer requirements are met. This position must also promote service maintenance programs and the dealership in general, and provide complete customer satisfaction in a polite and professional manner
Key Responsibilities (including, but not limited to):
- Pick-up and deliver batteries and chargers, install new batteries, chargers and related equipment.
- Travel to customer site, diagnose, trouble-shoot and repair customer's battery equipment in accordance with established guidelines and procedures, maintaining positive customer relations.
- Perform scheduled maintenance on assigned equipment according to schedule, established procedures, and cost guidelines at customer facilities.
- Complete all required paperwork and time records accurately, legibly, and in a timely manner.
- Maintain company supplied service van and uniforms in a clean and organized fashion as well as maintaining an accurate inventory of tools and parts.
- Drive and work safely in accordance with company and/or customer safety policies and procedures.
- Develop and maintain positive, effective working relationship with customers and coworkers.
- Work with service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
- Maintain service van interior equipment, storage devices, service manuals and related documents.
- Attend meetings, training classes, and other company activities as required.
- Maintain uniforms in order to look neat and professional at all times.
- Report all accidents, injuries, safety violations and unsafe working conditions immediately.
- Keep an adequate set of personal tools as required by supervisor at all times.
- Work with all departments and employees to ensure the best possible customer experience.
- Operate a lift truck for testing and demonstrations, in line with correct operation instructions.
- Maintain a professional demeanor and appearance at all times. Communicate in a professional manner while showing respect to our customers and other company personnel.
- Demonstrate good judgment and personal attitude, which are essential to maintaining our company's reputation for results orientated service, good will and professionalism.
- Travel out of town and stay overnight, as required.
- Perform other duties as assigned by manager/supervisor.
Qualifications
- High school diploma or equivalent.
- One to three years' relevant experience and/or training preferred
- Excellent mechanical aptitude
- Knowledge in mechanical, electrical, and hydraulic systems, and general equipment operation theory
- Ability to read and interpret electronic and hydraulic diagrams and schematics
- Exceptional customer service skills
- Must maintain a clean driving record
Benefits
- Competitive benefit package including medical, dental, vision, life, FSA & disability
- 401k retirement plan with company match
- Company-provided service vehicle, with fuel and repairs paid
- Company-provided phone & laptop
- Training development program and opportunities for advancement
- Company Paid Short-term disability insurance
- Employee Discount Program
- Volunteer Time Off
- Paid Time Off
- Referral Bonus
- Fun, competitive & team-oriented company culture
