Genpact (NYSE\: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Wind Turbine Support Team Lead!
We are inviting you to apply for Trainee Management - Wind Turbine Support Team Lead!
In this role, Remote Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind farms to ensure continuous operations. Remote Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid. Core Responsibilities Operations - 70%
• Real time monitoring and response of Renewable Energy power generating assets.
•Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
• Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
• Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
• Follow ROC procedures to drive standardized global practices • Proficiently communicate with internal and external customers via written and verbal communication
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools People Management – 30%
• Direct report responsibility, including the oversight, development, performance management, and overall well-being of a team of 5-10 people.
• Own shift performance through a combination of real time team dashboard/ performance queue monitoring, team mentoring, and oversight.
• Align and engage with other team leaders and management daily to address performance issues, delivery gaps, concerns and/or training & development needs where applicable.
• Manage team call-off schedule and always ensure proper staffing/ coverage.
• Contribute towards the ideation and development of solutions to meet client delivery expectations and drive Genpact performance. Qualifications we seek in you! Minimum Qualifications • Enthusiastic and proactive team leader, with excellent people leadership skills
• Strong understanding of business performance management, setting up KPI’s, SLA’s, and other related Performance metrics
• Excellent written and verbal communication skills • Able to create & maintain relationships easily
• Ability to think critically and make quick decisions • Ability to work effectively in team environment
• Excellent problem solver, hyper logical and goal-oriented thinker • Excellent PC skills, experience using MS Office, MS Outlook, and Excel
• Must be able to work variance shifts required for 24x7 operations Preferred Qualifications/ Skills • Experience in renewable energy generation
• Experience with industrial plant maintenance
• Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s) Genpact is an Equal Opportunity
Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.