Home Location: Carrollton, TX with some travel to Sulphur Springs, TX (HQ)
As an Application Support Administrator at Energy Access Innovations (EAI), you will be the senior hands-on owner of our Microsoft cloud environment, and the top escalation point for end-user and device issues. You will administer Microsoft 365, Entra ID, Intune and Azure across EAI and its family of companies, resolve the problems our Service Desk can't, and help move the business onto a single, secure Microsoft platform. The ideal candidate pairs deep Microsoft cloud skills with a service mindset and is comfortable working on-site with users, equipment and networks.
CORE RESPONSIBILITIES
Microsoft 365, Identity, and Endpoint Administration:
- Manage users, licenses, groups and shared mailboxes across Exchange Online, Teams, SharePoint and OneDrive. Maintain mail flow, distribution lists, retention and sharing settings.
- Administer Entra ID accounts, Conditional Access, MFA, SSO app registrations and guest/external access.
- Run joiner-mover-leaver processes so new hires get the right access on day one and departing users and vendors are fully removed.
- Enroll, configure and secure Windows, macOS and mobile devices in Intune with Autopilot, compliance and configuration policies, app deployment and patching.
Azure, Security, and Automation:
- Support Azure-hosted servers, VMs and SQL workloads; monitor health, backups and costs with the Systems Administrator and IT Manager.
- Apply and monitor Microsoft Defender, Secure Score recommendations, DLP and email security.
- Investigate alerts and suspicious sign-ins and take first-response action.
- Use PowerShell (Microsoft Graph, Exchange Online) to automate routine admin tasks and reporting.
Escalation, Support, and Ticketing:
- Serve as the escalation point for Service Desk I and II.
- Resolve complex issues with computers, IP phones, printers, scanners and network equipment, on-site at our Dallas, Las Colinas and Sulphur Springs locations when needed.
- Monitor the ticketing system, own escalated tickets to resolution and keep clear work logs. Work Level 1 support tickets as needed to cover volume, absences and after-hours requests.
- Participate in the on-call rotation for critical issues, including at least one weekend per month (7:00 a.m. to 7:00 p.m. Central Time).
Projects, Documentation, and Training:
- Help consolidate entities onto the EAI Microsoft 365 tenant, including moving Google Workspace users, mail and files.
- CompTIA Network+ or Security+.
- Bachelor's degree in a related field or equivalent experience.
Physical Requirements
Office:
- This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs, computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.
Equal Employment Opportunity Statement
Energy Access Innovations and its family of companies is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
