IT Engineer
Are you our new IT Engineer?
At Cegal, we turn complex IT into digital success stories for the energy industry. We bring together cloud, data, AI, applications and infrastructure to support technology that customers depend on in mission-critical environments.
We are looking for an IT Engineer to join our UK IT Operations team. This is a hands-on role where you will investigate and resolve technical support and field services cases for Cegal customers while taking ownership of incidents and requests from initial contact through to successful resolution.
You will work remotely and onsite according to business requirements, delivering a consistently high level of customer service while developing your expertise across endpoint, server and network operations.
As our IT Engineer, you will:
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Take ownership of incidents, service requests and problem tickets throughout their lifecycle, working within our ITSM processes, ITIL framework and agreed service levels.
We think you will thrive in this role if you are curious, structured and quality-focused, enjoy solving technical problems and take ownership of delivering good customer experience. You communicate clearly, build strong working relationships, and bring a practical, can-do approach to your work.
The role is office-based in London full-time or Thames Ditton (3 days a week), with remote and onsite customer work depending on business requirements. Normal shift coverage is between 07:00 and 17:30, Monday to Friday, working 40 hours per week. Participation in the out-of-hours standby rota forms part of the role's 24-hour service requirements.
Cegal is the place for people who want to have an impact. We build technology for the energy sector where performance matters, decisions have consequences, and smart solutions make a real difference.
We don’t define you by title or hierarchy, but by your contributions. We believe great things happen when we dare to raise the bar for ourselves and each other, driven by our values of accountability, innovation, proactivity and fuss fighting.
We aim to be an exciting place to work and great place to grow, professionally and personally. Whether you want to deepen your expertise, explore new roles, or to be a leader, we challenge and support you to achieve your ambitions and increase your impact. Because at Cegal You matter.
Working in Cegal offers great opportunities for professional development and social engagement:
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clubs, including football, game nights, wine tasting, and company trips.
Want to join our adventure? Send your CV and a motivational letter!
Candidates will be interviewed on a rolling basis.
Salary band: £28,000 -£38,000
Questions? Contact the hiring manager Karlouise Freelove - karlouise.freelove@cegal.com
This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for the UK. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check.
