At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission.â¯We welcome people from all backgrounds into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.
Job Summary:
Under direct superivsion, play an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. Work closely with other team members to welcome, orient, assist, and thank all Aquarium guests and members. Serve a variety of host and cashier roles throughout the aquarium, espeically indoors and outdoors around entry and exit points. Perform other duties as required. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.
Core Activities:
- Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check in, orient, and escort groups through Hovden Way.
- Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membership.
- Engage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits.
- Maintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey area.
- Effectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests.
- Handle various ticket and membership transactions and follow proper cash handling procedures in both the Main and Membership Entrances.
- Engage guests throughout the Aquarium via various Guest Experience Operations activities.
- Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation.
- Support other Operations Department workgroups, as well as other Guest Experience Departments (e.g., assist Guest Support Service team with daily tasks, etc.).
- Attend scheduled staff trainings and departmental meetings, as well as complete all required trainings assigned by Supervisors and/or MBA P&C and Safety Departments.
- Assist with mentoring incoming staff.
Preferred Knowledge, Skills, & Abilities (KSAs):
- Experience working both independently and as a member of a team
- Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
- Experience working with diverse audiences
- Ability to work indoors and out for the full duration of the scheduled shift
- Ability/comfort proactively approaching guests
- Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc.)
- Ability to work alongisde Teen Conservtion Leader (TCL) students
- Experience working with multiple age groups, both adults and families
- Ability to multitask and work positively with interruptions
- Comfort with using/learning new technology
- Strong communication skills on phones, radio, and email
- Ability to adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform Standards
- Ability to demonstrate support for the Monterey Bay Aquarium's mission
- Ability to work within, and maintain Monterey Bay Aquarium's Core Values
- Staff in On Call positions are required to:
- Provide a minimum of 4 shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to schedule
- Work a minimum of 1x per month from the days provided by you and scheduled by your supervisor
Physical Requirements to Perform Essential Job Functions:
- Typical office equipment, custodial equipment
- Sitting, standing, walking, bending
- Occasional unassisted lifting up to 50 lbs.
- Typical office environment, main aquarium and exhibits, occasional offsite events
Hourly Compensation:
$22.00 Per Hour
