This listing is a summary. Click 'Apply for this job' to view the complete posting and apply on USAJobs.gov.
Open: November 3, 2026 — Closes: November 16, 2026
Summary
You will serve as a Concessions Management Specialist with National Park Service. The purpose of this position is to provide analytical and operational support for the Commercial Services Program.
Major Duties
Some of the major duties you will perform include but are not limited to the following: Apply Laws, Regulations, and Policies Interprets and applies laws, regulations, policies, procedures, and contract provisions governing commercial services operations. Advises commercial service providers on regulatory requirements, communicates updates, and ensures compliance and ethical conduct in all contracting-related activities. Assist with Commercial Services Development Supports planning and development of commercial services documents including prospectuses, operating plans, maintenance plans, leases, and CUA requirements. At the GS-7 level, work is developmental; at the GS-9 level, responsibilities expand to evaluating proposals and supporting contract development processes. Monitor and Evaluate Commercial Operations Conducts or assists with compliance evaluations of concession and CUA operations. Reviews required reports, conducts site visits, and verifies adherence to contract terms and conditions. Supports environmental, public health, operational, maintenance, and risk management evaluations. Collect, Track, and Analyze Program Data Gathers, organizes, and analyzes qualitative and quantitative data used for compliance, feasibility studies, comparability analysis, concessioner claims, and operational decision-making. Enters and manages data in systems such as FMSS, PMIS, and SharePoint. Provide Customer Service and Resolve Stakeholder Issues Serves as a liaison between commercial service providers, park staff, and the public. Responds to inquiries, drafts responses to complaints, investigates issues, and maintains professional relationships with stakeholders. Provides information to support park management decisions. Support Financial Oversight and Business Analysis Tracks franchise fees, receipts, rent payments, and financial submissions. Reviews rate proposals and cost recovery analyses. Assists in analyzing operational financial data and identifying trends that inform decision-making about commercial services and CUA operations. Participate in Negotiations and Issue Resolution At the GS-7 level, participates in negotiation activities as a trainee, supporting routine and well-precedented tasks. At the GS-9 level, applies foundational negotiation strategies to resolve standard commercial service issues and recommend solutions. Assist with Asset Management and Facility ReviewSupports contractor-led real property inventories and condition assessments. Reviews annual maintenance plans, evaluates facility conditions, and verifies completion of required work. Helps monitor and reconcile repair and maintenance reserve fund activities. Duties will be developmental in nature when filled below the full performance level.
