| Duties and Responsibilities |
Achieving & exceeding Business goals and targets for Consumer Durables -Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development-Manage the Distribution through Dealer relations and servicing the Dealers, and their concerns in an appropriate manner.-Managing the Delinquency of the business sourced to ensure health of portfolio
-Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations
-Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM/NSM -Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work.-Recruiting and Retaining high performers. -Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.-Supporting collections team in ensuring 100% collections MAJOR CHALLENGES:
-struggling to find and keep talented employees. -Customer always seeking the latest technology, most efficient service, instant gratification, and a customized experience. -Retaining employees as they have banking sector as an option available.
-Online Market as well effected / impacted in filed. DECISIONS ; - Implement a sales management process that guides the team’s decision on how to effectively manage this time and decide who to spend with. -Connect with field Teams Spending the Maximum time to Our Team. Link performance with rewards and recognition as par their achievement. -Design and Develop a Customer (Dealer and Business Partner’s) Visit frequency plan for their field. INTERACTIONS: Internal Clients:Roles you need to interact with inside the organization to enable success in your day to day work - Provide market and product related feedback to HO (Managers / Senior hierarchy )-Credit Team for high ticket approvals -Operation for customer services and file disbursement -Risk team for approval declined cases due to specific reasons e.g. policy-FCU Team for fraud cases validation -Collections for bucket cases and FEMI cases or problematic cases External Clients: Roles you need to interact with outside the organization to enable success in your day to day work :External Clients include dealer and business Partners. Identify New key dealer outlets New Business Partners to support sales External Clients include dealer and business Partners. Identify New key dealer outlets New Business Partners to support sales by Achieving Origination Targets. ASSC (Authorized Sales Service Center), Serving the existing external walk in customers at dealers and Increasing business opportunities. |
