Maryland Zoo is an EEO Employer - M/F/Protected Veteran Status
General
Summary: The Security Officer is a significant position
responsible for representing the organization and providing a safe and secure environment for all internal and external customers
and enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.
Essential
Functions: Must Be Able to Work 1:30 am to 9:30 am
Primary
Function:
- Responsible for
rotating throughout all buildings, grounds and all animal areas and reporting
suspicious conditions or unusual occurrences to Security Captain or Supervisor either
in a vehicle or on foot;
- Respond to all
requests for first aid, CRP, and/ or AED from guests or employees;
- Attend to the
needs of the individual requesting assistance in a calm, professional, and
ethical manner;
- Respond to
security related incidents occurring on zoo property, set the tone of
enforcement in interactions, mitigate and defuse situations;
- Respond to all
alarms as dispatched;
- Lead and manage all employee or guest
related incidents, providing detailed investigative information, witnesses, and
accurate location(s) on reports;
- Responsible for ensuring work related
incidents are reported, investigated, appropriate medical attention is sought
and appropriate departments are contacted;
- Responsible for
maintaining records of employee or guest related incidents including after
hours calls;
- Responsible for providing guest control,
including challenging situations;
- Participate in a rotation on the Dispatch post
located in the Security office which will include, but is not limited to, monitoring
all Zoo activity, and deploying fellow Security officers to the scene of
activity as needed; facilitating 911 calls and centralized Code Alpha and Code
Beta communication needs; monitoring and communicating severe weather
conditions; coordinating cab transportation for employee related incidents and
accidents; and documenting and recording activities as appropriate;
- Practice good
safety awareness and ensure guest safety at all times;
- Perform other related duties as assigned
by management;
- Ensure all company policy and procedures
are followed; and,
- Adhere to all policies and procedures of
the Zoo.
Communication
(Internal and External):
- Responsible for communicating effectively with
staff and the public regarding standard operating procedures;
- Work closely with contracted temporary services
and staff to ensure adherence to
all Zoo policies and procedures;
- Write and investigate
required shift and accident reports on employees, guests, and shift
activities;
- Submit written reports,
without exception, of all incidents and activities occurring on Zoo
property and in the immediate perimeter area (includes parking lot);
- Monitor
radios to ensure effective communication;
- Contact an appropriate Security staff member
necessary to resolve security issues by radio contact as needed to
communicate information;
- Attend meetings and represent the Zoo on various
committees; and,
- Maintain confidentiality and integrity of
information disclosed, accidentally discovered or communicated as an
Officer, with or without specific instruction to do so, of employees,
guests, volunteers, etc.
Management
of Resources (financial, human resources, facilities):
- Assist in organizing
breaks for all assigned employees while ensuring adequate staffing levels
to control attendance flow; and,
- Coordinate with other departments as necessary to
fulfill any needs related to special event requests and departmental
training.
Minimum
Qualifications:
Hospitality:
- Friendly and outgoing;
- Possess a positive and patient attitude; and,
- Possess excellent verbal communication skills.
Education:
- High school diploma or
equivalent.
Experience/Training:
- Must be at least 21
years old;
- Two years of security related
experience;
- Good working knowledge of security operations in
a business environment;
- Proficiency with
Microsoft Office software, including Microsoft Outlook, Excel and Word;
- Must possess or able to
successfully complete basic first aid, CPR and AED training within a month
of hire date and maintain these certifications set forth by the American
Red Cross or equivalent association; and,
- Valid driver’s license.
- Must possess a Security
Guard Certificate
Working
Conditions:
- Must be able to work 1:30 am to 9:30 pm.
- Must be able to travel
or walk large areas of the Zoo as needed;
- Ability to patrol and
monitor 125 acres on foot in all weather conditions;
- Must be able to work in an outdoor weather
environment in all seasons and weather, including heat/humidity, cold
temperatures, and/or wet conditions;
- Ability to work a flexible schedule to include
weekends, holidays, and special events; Ability to work all shifts and
schedules including overtime;
- Must be able to exert up to 50 pounds of force to
lift, push, pull, carry, or otherwise move objects; and,
- Exposure to Zoonotic
diseases and risk of animal attack.
Equipment:
- Must be able to operate
a variety of machines and equipment including computer, copier, fax,
scanner, telephone, two-way radio, golf carts, and vehicles.
Traits
Desirable:
- Ability to work with individuals from a wide
variety of ethnic, cultural and economic backgrounds;
- Deals with uncertainty, sound judgment, integrity,
safety management, professionalism, and reporting skills;
- Strong organizational and communication skills;
- Ability to make independent judgment decisions
within Zoo policy and procedures; and,
- Ability to handle
non-routine tasks and adapts to changing circumstances.
Benefits:
- We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
- Eligible for medical, dental, vision, short- and long-term disability, and life insurance.
- 401(k) with employer match.
Disclaimer:
The statements above are intended to describe the general
nature and level of work being performed by employees assigned to this
classification. Hourly Rate includes overnight shift differential. They are not intended to
be construed as an exhaustive list of all responsibilities, duties and/or
skills required of all personnel so classified.
Therefore, management reserves the right to revise the job or to require
that other or different tasks be performed when circumstances change.
Please visit our careers page to see more job opportunities.
