DescriptionYou are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.
As a Relationship Manager within Payments Merchant Services, you will be responsible for a select portfolio of large Corporate and Investment Bank clients who operate globally. In this role, you will be required to collaborate closely with existing Relationship Managers and partner with the firm-wide coverage team to deliver our JPMorgan Payments proposition. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships.
Job Responsibilities:
- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.
- Develop strategic account plans & execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Global Corporate Bank, JPMorgan Payments, Treasury Services, FX and Card Services to optimize product and service delivery.
- Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Establish and maintain strong internal partnerships with respective JPMC coverage teams through on-going collaboration and communication.
- Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business.
- Participate in external industry conferences to ensure market visibility for the JPM franchise within the identified market segment.
Required Qualifications, Skills and Capabilities:
- Sales and account executive management experience with 5+ years of strategic relationship management, business development and contract negotiation in the payments industry; or technology related experience
- Experience managing complex clients
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level working with multiple buying centers and decision makers
- Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
- Demonstrated ability to work across cultures with internal teams and external clients
- Exceptional relationship management skills
- Strong presentation skills
- Exceptional verbal and written communication skills.
- Ability to mobilize internal networks and resources.
- Travel required
Preferred Qualifications, Skills and Capabilities:
- Expertise in Energy, Petroleum, Power and Utilities and specialized industries such as other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry
