JOB PURPOSE
Reporting to the People and Values Assistant Manager, this role is responsible for the processing of multi-jurisdictional payrolls, providing accurate and timely support relating to all aspects of the employee and volunteer lifecycle.
We are seeking a highly organised and people-focused Payroll and HR professional to join our team. The role is responsible for coordinating payroll processes across multiple jurisdictions and supporting the delivery of HR services, ensuring compliance, accuracy and an excellent employee/volunteer experience. The successful candidate will be a trusted point of contact for employees at Durrell across all our locations.
WHY JOIN OUR TEAM
Joining our People Team means becoming part of a welcoming and supportive group of colleagues who are passionate about making a difference. We're proud of the culture we've built within our team. We work hard, but we also support one another, celebrate successes and recognise that everyone has something valuable to contribute. You'll find us approachable, down to earth and always willing to lend a hand. Whether you're learning a new process, navigating a challenging situation or looking to develop your skills, you'll have a team around you that wants to see you succeed.
PAYROLL ADMINISTRATION DUTIES
• Ensure the delivery of accurate and timely payroll processing across multiple jurisdictions, ensuring compliance with local legislation, tax requirements, and company policies
• Administer all associated payroll and pension documentation accurately, including new starter and leaver records, absences, overtime, and contractual changes.
• Maintain shared payroll inbox and adhere to response time in accordance with our service level agreements.
• Collate and prepare monthly payroll data to be submitted by the required deadline and working within the wider People & Values and Finance team to ensure payroll is processed on time.
• Enter new employee and leaver detail, adjustments and deductions into the payroll system, Profile Enterprise accurately and by the required deadlines, ensuring deadline are met before each period’s payroll is processed and information is complete and ready for review and approval by the People and Values Operations Manager
• Preparation of payroll reports and BACS files for review and approval by the People and Values Operations Manager and Finance Manager.
• Preparation of international payroll data to be sent to 3rd party payroll processors.
• Prepare monthly statutory return schedules and pension contribution schedules, checking for accuracy before submission on relevant portals and escalating any queries or discrepancies as appropriate.
• Ensure all payroll checklists are completed accurately, in full and within the required timescales, in accordance with agreed payroll procedures and compliance requirements.
• Respond to queries in a timely manner.
GENERAL ADMINISTRATION DUTIES
• Develop and maintain effective administrative systems and procedures to provide support for People and Values activities.
• Manage and coordinate responses to enquiries via People and Values generic email accounts.
• Liaise with employees across the organisation and deliver a responsive, professional and inclusive service to employees, with support from the People and Values Assistant Manager.
• Support volunteer activities, communications and administration. Ensuring that accurate volunteer records are maintained.
• Ensure up-to-date document templates are maintained to support the People and Values function.
• Comply with data protection guidelines, local legislation and maintain confidentiality
• General administrative and ad-hoc duties as required by the People and Values Team.
EMPLOYEE LIFECYCLE DUTIES
• Ensure comprehensive and accurate employee records are well maintained and that periodic audit of records is undertaken.
• Maintain accurate and up-to-date employee lifecycle trackers, recording progress, outstanding actions, completion dates and any issues requiring escalation.
• Manage the leaver process for employees, including preparation of paperwork, payroll calculations, and exit meetings.
• Support the team with completion of new starter and change of contract paperwork and checklists.
• Ensure staff and volunteer references and all pre-employment screening is completed in a timely manner. Assist with the coordination of induction arrangements for new starters.
• Meeting with employees for scheduled “check-in” meetings, exit interviews and on an ad hoc basis. Escalating matters where appropriate.
• Support with employee relation matters with support from People and Values team.
• Ensure that all employee absence including holidays, sickness and professional time away is accurately calculated, recorded, and monitored.
• Support with HR system queries and self-service.
• Provide support across payroll, HR operations and associated people and volunteer processes, undertaking additional tasks and projects as reasonably required to meet organisational needs. The duties and responsibilities outlined in this job description are not exhaustive and may be amended from time to time.
KNOWLEDGE, SKILL AND ABILITY
• Previous experience of administering payroll tasks, either in-house or with an outsourced payroll provider would be advantageous.
• Exceptional accuracy and attention to detail, with the ability to maintain precise payroll records, identify discrepancies and ensure information is processed correctly and consistently.
• Excellent organisational and time management skills, with the ability to prioritise competing demands, manage multiple tasks effectively and consistently meet strict payroll and HR deadlines.
• Generalist HR experience, with an understanding of HR administration and employee lifecycle processes.
• Excellent verbal and written communication skills, with the ability to build effective working relationships and communicate confidently with colleagues at all levels.
• Strong analytical and problem-solving skills, with the ability to review information carefully, identify errors and resolve discrepancies.
• The ability to work independently, use initiative and exercise sound judgement, while also contributing effectively as part of a team.
• High level of IT literacy and ability to adapt to new computer programmes or systems as required.
• Experience of using Profile Enterprise and Sage (desirable) alongside a strong working knowledge of Excel spreadsheets.
• A sound understanding of data protection, confidentiality and relevant employment and data protection legislation in Jersey and the UK.
BEHAVIOURS AND VALUES
• A passion and genuine interest in Durrell’s strategy, purpose, and values.
• Accurate, conscientious and accountable, taking pride in producing work to a consistently high standard
• Flexible and teamwork-based approach, working collaboratively as part of a team, supporting colleagues and adapting positively to changing priorities and organisational needs.
• People-focused and supportive, demonstrating a genuine interest in colleagues’ wellbeing and providing a professional, approachable and helpful HR service
• Trustworthy and discreet, handling confidential employee and payroll information with integrity, professionalism and sensitivity.
• Proactive and positive, ‘can do’ attitude, using initiative and looking for ways to improve processes and ways of working.
Introduction to Durrell
Durrell Wildlife Conservation Trust is an international charity working to save species from extinction. Headquartered in Jersey in the Channel Islands, Durrell focuses on the most threatened species in the most threatened places.
Established by author and conservationist, Gerald Durrell, in 1959, Durrell delivers its conservation mission through our three integrated core areas of operation:
· JERSEY ZOO: A centre of excellence in animal husbandry, research, training and education.
· CONSERVAT ION KNOWLEDGE: Training future conservation practitioners and monitoring and evaluating conservation science which underpins all Durrell activities.
· FIELD PR OGRAMMES: Conservation action where it is needed most.
With a track record of over 60 years, Durrell leads some of the world’s longest running and most successful species and habitat recovery programmes. The quality of our work is equally as important as how we deliver it. Our values, underpin how we approach our work and the work environment we create.
