| Position | : | Senior Operations Manager |
| Reports to | : | Country Director |
| Position Managed | : | Senior HR Coordinator, Finance Manager, Grant & Budget Manager, General Affairs Manager, IT Coordinator, Safety & Security Senior Coordinator |
| Country Program | : | WCS Indonesia, Bogor |
| Coordinate with | : | ED– Global Finance & Operations, Global HR, Global Payroll, OGC, Regional Business Manager, Regional Grants Manager, Regional HR Business Partner, Regional Controller, Regional Accounting Analyst, Regional Procurement Coordinator, Regional Finance Manager, Deputy Country Director, Head of Departments and Staff of WCS-IP |
ObjectiveThe Senior Operations Manager (SOM) serves as a strategic operational leader for the Wildlife Conservation Society Indonesia Program (WCS-IP), reporting to the Country Director. The role leads Human Resources and organizational effectiveness while overseeing Finance, Grants & Budget Management, General Affairs, and providing secondary oversight to IT and Safety & Security functions. The SOM works closely with senior leadership to strengthen workforce capability, operational governance, compliance, and organizational performance across the country program.
Core Functions/Responsibilities
Strategic Leadership & Operational OversightAs a member of the Country Leadership Team, the SOM provides strategic guidance on operational, people management, administrative, and compliance matters. The role drives cross-functional coordination across programmatic and operational teams to ensure efficient, agile, and compliant operations. Responsibilities include strengthening governance structures, enhancing internal controls, supporting organizational change initiatives, and building operational capacity across the country program.
Human Resources
The SOM provides strategic leadership for Human Resources, including workforce planning, recruitment, onboarding, performance management, professional development, employee engagement, and retention. The role ensures HR practices align with WCS Global HR policies, Indonesian labor laws, and diversity and inclusion principles, while partnering with regional and country HR teams to support workforce effectiveness and employee relations.
Finance, Budget & Grant Administration Supervision
The role oversees Finance, Grants, Budget, and Administration functions to ensure compliance with Indonesian regulations, donor requirements, and WCS global policies. Responsibilities include overseeing financial and grant management, budgeting, reporting, procurement, logistics, internal controls, audit readiness, and fiduciary risk mitigation. The SOM also drives implementation of budget management systems, monitors expenditure against budgets, and ensures timely submission of technical and financial reports.
General Affairs
The SOM supervises General Affairs operations, including office administration, lease management, procurement, inventory, insurance, transport, and asset management across head office and field locations. The role also ensures effective implementation of operational systems, SOPs, and cost-effective use of organizational resources.
Secondary Responsibilities
IT
Additionally, the SOM oversees IT operations to ensure system reliability, cybersecurity, and effective implementation of digital tools, while also overseeing Safety & Security protocols, risk assessments, emergency preparedness, staff awareness training, and incident response mechanisms in collaboration with regional and global teams.
Safety & Security
Provide oversight of WCS Indonesia’s Safety & Security function, ensuring policies, protocols, risk assessments, travel security, and emergency preparedness measures are effectively implemented and regularly reviewed. Work closely with Global and Regional Safety & Security teams to strengthen security awareness, staff training, and incident response mechanisms across the organization.
Internal Qualification RequirementsMinimum Requirements and Job Skills
• Minimum 10 years of progressively responsible experience in operations, HR, finance and grants management, or other administration roles, with at least 7 years in a leadership capacity managing multidisciplinary teams.
• Degree or Master’s in Business Administration, Finance, Management, International Policy or related field
• Demonstrated ability to provide strategic direction and organizational oversight across diverse operational functions and be a thought advisor to the Senior Leadership Team
• Good understanding of financial planning, grants management, donor compliance, and internal controls.
• Proven ability to interpret financial data for strategic decision making, identifying and mitigation operational, financial and fiduciary risks.
• Strong ability to communicate complex operational and financial information clearly to non-specialist audiences.
• Proven experience in managing complex, multi-donor programs and ensuring compliance with international NGO, donor, and government regulations.
• Demonstrated success in organizational restructuring, policy implementation, or systems improvement initiatives.
• Strong grasp of people management, including workforce planning, talent development, and employee relations.
• Strong understanding of Indonesian labor law, taxation, procurement, and NGO regulations.
• Excellent command in both English and Bahasa Indonesia, both written and spoken.
• Proactive and solutions-oriented, with the capacity to lead change in complex, evolving environments.
• Comfortable managing ambiguity and competing priorities.
Preferred Requirements
• Experience working in an international NGO, conservation, or development organization is highly desirable.
• Professional certification in Finance, HR, or Project/Operations Management (e.g., CPA, SHRM, PMP) is an advantage.
#LI-YE1
