HOW YOU WILL IPACT OUR MISSION The Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager. WHAT YOU WILL DO
Oversees the department's daily operations, including staff, facilities, equipment, and resources.
Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff.
Reviews and authorizes staff timesheets, assignments, and job responsibilities.
Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.
WHAT WE ARE LOOKING FOR
The San Diego Zoo Education & Premium Experiences team seeks a motivated, organized, and collaborative leader to support education program and premium experience operations. This position reports to the Education Experience Manager (Operations) and supports a suite of 25+ tours, experiences, and programs. In collaboration with other department leaders, this position provides direct supervision, training, and professional development to a team of 30+ Wildlife Educator Guides. This role provides customer service support and assists with problem solving, program modification, and mitigating day-to-day operational challenges. The ideal candidate has experience supervising and training staff, providing timely feedback, collaborating across departments, and engaging in complex problem-solving. Individuals who are passionate about connecting people with wildlife, finding creative solutions, and developing conservation education professionals are encouraged to apply.
JOB EXPERIENCE
1+ years’ experience in an education or operations department in a zoo, museum, theme-park or other informal learning center
Coursework in science or education or a related field or equivalent specialized training
Program and tour development experience
Animal handling experience
EDUCATION AND CERTIFICATIONS
Bachelor's Degree
Teaching certification preferred
SKILLS AND KNOWLEDGE
Knowledge of learning theories and interpretative techniques
Ability to effectively lead a team in a diverse environment
Able to communicate effectively (verbal and written)
Effective customer relations skills
Ability to monitor and schedule resources
Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.)
Able to train staff to handle animals and use animal behavior modification
Experience with reservations and ticketing system (Galaxy preferred)
Knowledge of analytics
