Electric Motorcycle drivers using
Zembo motorcycles receive “fuel” by visiting our charging stations and swapping
a battery instead of filling a petrol tank. The Station Attendant is
responsible for maintaining the day-to-day execution of re-charge services and
equipment that keep our customers on the road.
Key
Responsibilities:
1.
Customer Service:
·Battery
Swapping - When a customer visits the swapping station, the Station Attendant
removes the depleted battery and replaces it quickly with a fresh one.
·Recording
the Swap (receive, store, and issue) batteries in the station via the Zembo Hub
app. You will be the single point of contact for all inventory and equipment at
the station.
·Respond
to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and
assistance in swapping their depleted batteries with fully charged ones.
·Respond
to customer inquiries and resolve any issues or concerns.
2.
Station Management
·Ensure
the station is always presentable –station cleanliness, floor arrangement, product handling, and the
immediate external environment and signage.
·Ensure
station meets all Health and Safety (HSES) standards as instructed.
3. Reporting:
·Complete
reports for start and end of shift, weekly, and monthly reports, and also
report on System failures, repairs, security issues, etc.
4.
Asset Management:
·Safeguard
company assets to avoid losses and damage and ensure risk aversion in running
the station facilities.
6. Professional Image
·Maintain
a professional and friendly demeanor at all times.
Requirements
Qualifications:
·Has a
minimum of a diploma or equivalent from a recognized institution.
·Possess
customer service skills and value the representation of the voice of the
customer.
·Experience
in the use of technology – smartphone and web-based applications.
·Demonstrates
sound judgment, and excellent analytical, interpersonal, communication,
presentation, and reporting skills.
·Natural
problem-solver
·Is
honest, trustworthy, and possesses a high degree of personal integrity and
professionalism.
·Ability
to work flexible hours, including weekends, evenings, and public holidays
·Ability
to lift at least 25 kilograms.
·Ability
to work in a fast-paced environment.
·Fluent
in English, Luganda, and other local languages.
We
are looking for someone passionate about sustainability and technology who’s
looking for a
challenging and rewarding opportunity. If this sounds like you, we would love
to hear from you.
Benefits
Zembo
Electric Motorcycles Smc Ltd offers a fun, supportive work environment and opportunities for
continued professional growth within a fast-growing global enterprise. It is an
Equal Opportunity and considers all applicants regardless of race, colour, religion, sex, marital
status, sexual orientation, national origin, HIV/Aids, disability, or any other protected
characteristic as established by law.
