Assistant Manager II, Retail
Golden Gate Bridge Welcome Center
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties, north and south of the Golden Gate Bridge, and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors, and educators, all working to connect people to parks, in support of our vision Parks for All Forever. Join us.
The Interpretive Centers and Sales Branch is responsible for developing and operating Interpretive Centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise alongside changing park exhibits. The Branch develops park books, maps, interpretive, and branded products. It also manages warehouses and distribution, operates the Muir Woods Fee Collection program, and develops products for the Conservancy wholesale and online sales programs. Interpretive Centers include Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, The Warming Hut, Fort Point Park Store, Presidio Visitor Center, and the Golden Gate Bridge Welcome Center.
Position Overview:
We are seeking an enthusiastic and qualified person to fill the position of Retail Assistant Manager II (Assistant Manager) at the Golden Gate Bridge Welcome Center. The Assistant Manager supports the Manager in all aspects of operations at the Welcome Center. A wide range of responsibilities include training staff and maintaining a positive, safe, and inclusive work environment. The Assistant Manager is a leader who provides orientation and interpretive training for our team and promotes the Parks Conservancy mission and vision of Parks for All Forever. In addition, the Assistant Manager helps the manager control expenses and achieve the highest sales potential for our site. The Assistant Manager maintains and troubleshoots the retail POS system and uses the Inventory system to analyze reports to help us maximize revenue and profit for the Parks. The Assistant Manager always represents the Parks Conservancy positively and promotes visitor satisfaction and effective collaboration with the National Park Service, the Presidio Trust, and the Golden Gate Bridge Highway and Transportation District. Through our culture focused on Courtesy, Safety, Efficiency, Story, and Inclusivity, the Assistant Manager helps to build a community dedicated to protecting and conserving our Parks for the future.
Reports To: Retail Manager II
Supervises: 3 Team Leads, 3 Sales Associate II, 12-15 Sales Associate I
Essential Functions and Responsibilities:
- Leadership and Supervision
- Develop the confidence of those you supervise – welcome “mistakes” as learning
- Inspire and motivate others to perform well and lead by example
- Know and support the Parks Conservancy, Bridge District, and NPS policies and goals
- Facilitate communication amongst the entire staff
- Perform at the highest level of visitor service and act as a model for others
- Maintain positive interactions with all partners, colleagues, friends, and vendors
- Demonstrate poise and composure under difficult or chaotic circumstances
- Demonstrate a positive demeanor and outlook
- Safety Management
- Train staff in safety operations, procedures, and incident response
- Train staff in De-Escalation and Bystander Intervention strategies
- Supervise Team Leads to order safety supplies, replenish First Aid Kits, check Defibrillator
- Oversee safety procedures, drills, and training (Covid-19, First Aid, Fire, Earthquake, Active Shooter)
- Personnel Management
- Assist the Manager with recruitment, hiring, performance evaluations, employee discipline, and terminations
- Provide feedback and coaching to Team Leads and staff to help them to maintain performance standards
- With the help of the Team Leads, manage the workflow and daily schedules of the Welcome Center for efficiency
- Fiscal and Business Management
- Assist the Manager in achieving sales goals and monitoring the budget
- Manage cash reconciliation, bookkeeping, change orders, and bank deposits
- Order non-merchandise and safety supplies, delegating ordering to Team Leads as needed
- Manage information resources including all binders, logs, FAQs, and journals, making sure they are filled out, maintained, and utilized
- Help Manager plan hours of operation, staffing levels, procedures, and other factors that influence sales and customer service
- Train and motivate staff to ask for donations at the Point of Sale and be able to explain where the money goes
- Inventory Management
- Supervise all staff according to standards set by Manager and Assistant Manager Inventory
- Assist the Manager and Assistant Manager Inventory in ordering and controlling inventory levels
- Assist Manager and Assistant Manager Inventory in re-ordering merchandise from our warehouse as needed
- Help to plan, prepare, and execute annual inventory
- Process merchandise transfers and stockouts
- Oversee merchandise pricing and signage in coordination with Manager and Assistant Manager Inventory
- Facilities Management
- Report facilities and maintenance issues to the appropriate parties – use work order system when appropriate
- Monitor cleaning and garbage services for quality control – communicating concerns to vendors and contractors
- Maintain radios in good operating condition
- Help maintain Club Car in good working order
- Visitor Information, Orientation, and Interpretation
- Promote the appreciation and understanding of the Golden Gate Bridge and the Golden Gate National Parks and show staff how to do so as well
- Become familiar with Golden Gate National Park sites, events, activities, and recent developments
- Participate in and plan hikes and other excursions to other park sites
- Be knowledgeable and train others about how to visit other park sites – days and hours of operation, transportation to and from, fares and fees, etc.
- Be able to describe how to visit various sites by car, bicycle, bus, or on foot
- Learn about the history and significance of the Bridge and other park sites and share your knowledge with the staff
- Train staff in interpretation based on the history, science, natural features, key historical figures, stories, activities, and events of the GG Bridge, Crissy Field, Presidio, Fort Point, Alcatraz, Muir Woods, and Lands End
- Participate in interpretive training when offered
- Train staff about the best and safest ways to experience the natural and cultural resources and park programs of all GGNRA park sites
- Train staff in how to provide relevant visitor information about other attractions in San Francisco and the Bay Area with an emphasis on parks and natural areas
- Train staff in how to provide visitors with basic understanding of the Conservancy’s partnerships with the NPS, Presidio Trust, and Bridge District as needed
- Provide information to visitors about the scope of the Parks Conservancy’s work, programs, projects, volunteer opportunities, and other means of engagement
- Promote and sell memberships, explaining the benefits and the value of joining the Parks Conservancy, emphasizing not only immediate discounts at all Park Stores, but also being informed about happenings in the Parks, participating in special member events, and joining the park community
Knowledge, Skills, and Abilities:
- Love of the parks, a desire to learn more about them, a willingness to explore them, and the passion to share them with others
- Ability to coach, develop, and provide feedback to team members
- Ability to sustain a consistent customer service focus based on an understanding of visitor needs
- Emotional Intelligence – awareness and understanding of one’s emotions and how they are affected by and influence the emotions of others
- Excellent writing and speaking skills
- Stockroom experience in a retail store or bookstore
- Sensitivity in handling interpersonal conflicts and communication issues amongst team members
- Ability to work in a high-volume setting and manage time effectively
- Flexibility and adaptability with colleagues, partners, and friends
- Ability to create and maintain documents in Microsoft Word, Excel, and PowerPoint
- Ability to maintain poise and composure in the face of unexpected events and circumstances
- Experience with visual merchandising, signage, and lighting
- Cash handling and/or Point of Sale system experience required
- Bilingual ability appreciated
- The highest quality customer service skills and the ability to put them to use under duress
- Ability to learn to operate the Club Car, pallet jacks, and other equipment as needed
- Ability to thrive in a fast-paced, physically demanding work environment
- Ability to give as well as take direction and constructive feedback
- Ability to learn inventory software programs, create sales reports, print tickets, and use the inventory software system as needed
- Ability to use creativity and imagination to solve problems
- Ability to work collaboratively with other Conservancy Branches, the Bridge District, the National Park Service, and the Presidio Trust
Education and Experience:
- High School Diploma and some college coursework preferred
- 2–3 Years’ Experience in Retail or equivalent setting
- 2 Years’ experience working with inventory or equivalent
- 2 Years’ supervisory experience or equivalent
- Some experience ordering merchandise and supplies
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Physical Requirements and Work Environment:
- Work is performed standing or walking as well as sitting at a computer
- Work requires squatting and kneeling.
- Work is performed in a stockroom (800 sq. ft.) and retail store (3,200 sq. ft.).
- Occasionally lifts, carries, and positions objects weighing up to 50 pounds.
- Walks and travels to other sites within the Parks
Pay Rate and Benefits:
Pay rate is $33.50 per hour. Benefits include a competitive suite of medical, dental, and vision plans; up to 3 weeks of paid vacation plus holidays, personal, and sick days; a 403(b) retirement plan (3% non-elective employer contribution); Employee Assistance Program; employer-matched Commuter Program; employee discounts, and more.
Deadline Requirements: Position will remain open until it is filled
- When applying, please write a thoughtful cover letter about why you would like to work as an Assistant Manager for the Golden Gate National Parks Conservancy at the Golden Gate Bridge Welcome Center.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
