The Guest Service Attendant (GSA) works with large groups of students, teachers, and chaperones to ensure safe and organized admission onto zoo grounds. Guest Service Attendants assist Zoo Rangers with guests on grounds, giraffe feeding entrance and platform in addition to assisting with special events. During seasonal hours of operation, Guest Service Attendants monitor the Water Play area to ensure guest safety and service and inform them of Water Play area rules.
Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.
Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.
Job Duties and Responsibilities
Maintains guest, staff and resident health, safety and security service as a priority
Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
Guest Service Attendant
Ensures zoo guests and visitors receive positive and impactful guest experiences by applying top quality customer service standards and zoo principles
Provides exceptional internal and external guest service per established guidelines. Greets and assists guests in a friendly and positive manner providing information regarding zoo events, rules, directions and amenities
Seeks opportunities to engage guests by providing messaging/stories/experiences of how the zoo is actively saving animals in the wild
Organizes school groups in public parking bus drop off location and assists with entrance to the zoo in an orderly fashion; assists in organizing school groups as they exit the zoo
Explains check-in procedures and zoo rules to all students, teachers and chaperones
Assists in setting up and breaking down of parking lot equipment
Assists in directing buses with parking/unloading procedures
Assists Ranger team members with monitoring group adherence to zoo rules while on zoo grounds
Monitors water play area and ensures safety rules are followed
Reports unsafe conditions or safety concerns to Ranger Supervisor
Assists Ranger team members with minor first aids
Understands and is knowledgeable of departmental manual, emergency plans, emergency phone numbers and protocols
Assists with lost child procedures, giraffe feeding, and guest service while on zoo grounds
Monitors the zoo’s traveling exhibit area
Communicates professionally and appropriately with Rangers and other zoo staff over handheld radio; responds timely to radio requests
Assists with special events as required
Performs other duties as assigned
Education and Experience
High school diploma, general education degree (GED); or one to three months related experience and/or training
Experienced with guest/customer relations; ability to respond appropriately to safety concerns and guest complaints
About Houston Zoo
The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer.
