Our reputable client within the battery distribution and automotive industry is seeking a highly organised and customer-focused Internal Sales / Administrator to support the Durban branch.
Purpose of the Job:
To provide comprehensive administrative support to the Durban branch while managing internal sales activities, customer queries, quotations, debtor and creditor administration, stock-related administration, and ensuring the smooth day-to-day operation of the office.
Requirements:
• Matric
• Tertiary qualification in Business Administration or Sales (advantageous)
• Minimum 5 years' experience in an Internal Sales and/or Administrative role
• Strong administration skills (essential)
• Strong Microsoft Office skills
• Excellent customer service skills
• Excellent communication skills
• Experience processing quotations and sales orders
• Experience with debtors and creditors administration
• Strong organisational and time management skills
• High attention to detail and accuracy
• Excellent problem-solving skills
• Able to work independently without constant supervision
• Professional, well-presented, and fluent in English
• Previous experience in the automotive, battery, industrial, or technical environment will be advantageous
Key Responsibilities:
Administration (Primary Focus)
• Manage daily branch administrative functions
• Process customer credit applications and required documentation
• Assist with debtors, payment allocations, reconciliations, and account queries
• Assist with creditors, invoice matching, reconciliations, and supplier queries
• Process and maintain accurate branch documentation and filing systems
• Manage stationery and office supplies
• Process petty cash and banking administration
• Capture inter-branch transfers (IBTs)
• Process expense claims and supporting documentation
• Maintain attendance registers and submit documentation to Head Office
• Capture PODs and ensure documentation is submitted weekly
• Assist with reception duties, incoming calls, and customer enquiries
• Support the Branch Manager with general administrative functions
Internal Sales
• Process customer quotations and sales orders
• Manage existing customer accounts and assist new customers
• Provide excellent telephonic and walk-in customer service
• Follow up on customer enquiries and back orders
• Update customers regarding stock availability and ETA's
• Liaise with warehouse and dispatch regarding stock and urgent deliveries
• Assist with daily sales coordination
• Maintain accurate customer records and databases
• Ensure the correct products are supplied according to customer requirements
General Responsibilities
• Assist with stock take when required
• Support stock administration and stock-related queries
• Ensure all documentation is accurate and submitted on time
• Maintain excellent communication with internal departments
• Ensure compliance with company administrative procedures
• Provide general branch support where required
Please take note: If you have not been contacted within 14 days, please consider your application unsuccessful.
