What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Project Coordination & Planning
- Own and continuously improve Scout's new store opening playbook, readiness standards, and launch governance processes while leading operational execution of new Workshop and Connection Center launches.
- Develop and manage detailed project timelines, milestones, and schedules in partnership with construction, facilities, IT, HR, legal, service, and sales teams.
- Ensure all physical and operational components—equipment, inventory, systems, signage, and safety infrastructure—are in place on time.
- Serve as the subject matter expert for retail launch operations, store readiness, operational deployment, and launch best practices.
Team Onboarding & Training
- Collaborate with Recruiting and Learning & Development to support onboarding and ramp-up of retail and service teams.
- Coordinate training schedules across multiple functions, including vehicle operations, customer delivery, service workflows, and safety procedures.
- Facilitate hands-on training sessions, mock scenarios, and operational walkthroughs to ensure team readiness.
- Partner with service leadership to confirm SOPs and technical training resources are in place before launch.
Cross-Functional Alignment
- Independently evaluate launch risks, establish mitigation plans, and drive issue resolution across stakeholders to ensure launch readiness.
- Work with digital and IT teams to manage go-live support for systems across sales, delivery, and service.
Operational Readiness
- Support the day-to-day retail operations of our office location. These may include but are not limited to opening/closing procedures, customer interactions, reservation support, ordering supplies, office management, and document management.
- Oversee site readiness activities including facility setup, equipment installation, vehicle logistics, merchandising, shop tooling, and IT infrastructure for front-of-house and back-of-house functions and final operational launch sign-off for assigned locations.
- Support launch events, customer-facing activations, and grand opening activities, including coordination and onsite execution. Provide coverage during evenings and weekends as needed to ensure successful event delivery and customer experience.
- Ensure service bays, parts storage, and technician work areas meet launch requirements in collaboration with service operations and facilities teams.
- Lead soft launch activities such as role plays, test drives, mock repairs, and delivery simulations to validate operational preparedness.
Post-Launch Success
- Conduct post-opening assessments, identify root causes and trends, and implement improvements that enhance future store launch performance.
- Provide on-site stabilization support for 30–60 days post-launch to reinforce training, SOPs, and team execution.
Location & Travel Expectations:
- This role would need to be in either:
- Bluffdale, UT
- Mesa, AZ
- Englewood, CO
- The responsibilities of this role require the ability to travel up to 75%. We will consider remote applicants for this role. This role is not eligible for remote work in New York City. Applicants should expect that the role may require the ability to convene with Scout colleagues in person and be able to travel to participate in events on behalf of the company.
- This role requires schedule flexibility to support new store openings, launch events, customer-facing activations, and other business-critical milestones. Evening and weekend coverage may be required based on business needs and event schedules.
What you’ll bring
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- 7+ years of experience in new store openings, retail operations, network deployment, or launch management.
- 3+ years of leadership experience managing medium to large teams in retail or automotive environments.
- Bachelor’s degree in business administration, retail management, or equivalent experience (project management certification preferred).
- Exceptional communication skills, with the ability to collaborate effectively across all levels of internal teams and external partners.
- Proficiency leveraging AI tools to maintain high productivity, identify operational efficiencies, and build scalable resources such as templates, trackers, and automated workflows that support new store opening execution and cross-functional team performance.
- Proficiency in Microsoft Office and project management tools, with a proven ability to manage complex projects and multiple stakeholders.
- Strong organizational skills, detail-oriented, and capable of prioritizing tasks in fast-paced environments.
- Adaptable and proactive, comfortable with change and able to thrive in dynamic settings.
- Team-oriented and personable, while maintaining independence and accountability.
What you'll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay Transparency
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $90,000.00 - $112,500.00
Initial California base salary range = $99,000 - 123,750
Internal leveling code: IC9
