Position Title: Photo Associate (Part-time,
Permanent)
Department: Sales and Marketing - Ticketing
Classification: Part-time, non-exempt
I.Position Summary:
The Photo Associate creates lasting photo
memories for Mississippi Aquarium guests while providing excellent customer
service. This position requires high energy, goal-oriented, and sales-driven
individuals who have experience working with a high volume of customers. This
is an entry level position that provides digital photography, staging,
lighting, and capturing memorable experiences. Selected candidates will be
expected to work alongside the Ticketing Team and other departments at the
Mississippi Aquarium.
II.Responsibilities
Photo Capture
1.Setup and operate digital photography equipment.
2.Adjust lighting levels and exposures in all types of weather.
3.Stage and pose guests at
capture locations.
4.Ensure photo operations
run smoothly and effectively.
5.Create campus engagement opportunities for guests.
6.Capture candid employee and ambassador animals.
7.Work with guests of all
ages and diverse backgrounds.
Sales
1.Deliver effective sales and
upsell photo packages
2.Operate and maintain a Photo Point of Sale (POS) system that includes
photo editing, printing, sorting, and packaging.
3.Present and describe
retail displays on photo kiosks to customers.
4.Increase knowledge of financial projections, spending per person, sales tracking,
and reporting for commissions.
Guest Experience
1.Greet and welcome guests
to the aquarium with a friendly and welcoming demeanor.
2.Answer guest questions regarding a wide variety of aquarium topics and
assist in wayfinding around the aquarium.
3.Direct guests to photo
locations.
4.Ensure excellent
customer service that exceeds MSAQ’s standards of excellence.
5.Handle guest and staff
disputes with professionalism and empathy.
6.Monitor and control
guest flow into small spaces around the aquarium.
7.Work in a collaborative
team environment, cross-train and support all other Guest Experience areas.
8.Attend all relevant meetings and training.
9.Assist in daily operations, including opening and closing.
10.Work weekends, evenings,
and holidays when necessary.
III.Requirements
1.Minimum of 1-year
customer service experience.
2.Minimum high school
diploma or GED.
3.Must have excellent
customer service skills.
4.Working knowledge of digital
photography.
5.Must be able to work in
adverse weather conditions, as well as remain in one area for large blocks of
time.
6.Ability to work
independently and part of a team.
7.Strong public speaking
skills and a desire to work with the public.
IV.Other Personal
Attributes
●Consistently looking forward, focused, and
ready to listen.
●A heart for service, always willing to provide
support to fellow team members.
●Ability to communicate needs and issues
effectively.
●Highly organized self-starter that is able to
maintain high standards.
●Innovative, creative thinker; not afraid to propose
something new and inspire others to do the same.
●Proactive in finding solutions, productive, and
efficient.
Team Requirements
1.Safety & Security - All Team Members are required to
adhere to all Mississippi Aquarium safety and security standards.
2.Attendance & Appearance - To maximize the
guest’s experience, all Team Members are required to adhere to Mississippi
Aquarium standard operating procedures regarding attendance and dress code
policies as it relates to individual job functionality.
3.Sales & Guest Services - Our forward-thinking
business model requires listening and understanding the needs of our guests
both internal and external. To that end,
we must
always be focused
on the guest experience, which is the key driver for return guest visitation
and increased sales.
4.Team Partnership - All Team Members are focused on
supporting each other to complete the guest experience. Therefore, supporting,
facilitating, and participating in activities that promote team effectiveness
is vital to our organization.
Physical Demands &
Work Environment
The physical demands and
work environment described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While
performing the duties of this job, the employee is occasionally required to
stand; walk; sit; use hands to finger, handle, or feel objects, tools, or
controls; reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl; talk or hear; taste or smell. The employee must occasionally
lift and/or move up to 25 pounds. Specific vision abilities required by the job
include close vision, distance vision, color and peripheral vision, depth
perception, and the ability to adjust focus. While performing the duties of
this job, the employee is exposed to weather conditions prevalent at the
time. The noise level in the work
environment is usually moderate.
