I. Dispatch & Service Coordination
Own daily service coordination and dispatch execution.
Responsibilities
• Schedule pickups, swaps, roll-offs, and service requests
• Coordinate routes with drivers and operations
• Monitor service completion throughout the day
• Communicate scheduling updates to customers
• Confirm service appointments
• Resolve scheduling conflicts and route issues
• Coordinate emergency service requests
• Track service completion and customer requests
• Maintain dispatch records and documentation
• Ensure all service requests are executed accurately and on time
III. Operations Administration
Support the Director of Operations through administrative coordination and operational oversight.
Responsibilities
• Prepare weekly operations meeting agendas
• Prepare driver meeting agendas
• Prepare safety meeting agendas
• Attend meetings and record meeting notes
• Distribute meeting summaries and action items
• Track completion of assigned action items
• Maintain operational documentation
• Update operational dashboards and reports
• Support operational projects and initiatives
• Assist with process improvement efforts
VII. Safety, Compliance & Operational Documentation
Support operational compliance and documentation standards.
Responsibilities
• Maintain PPE inventory logs
• Track PPE issuance and replacement
• Update safety documentation
• Maintain operational checklists
• Support safety meeting administration
• Maintain SOP documentation
• Assist with compliance recordkeeping
VIII. Customer Service & Operational Communication
Serve as the primary point of contact for operational service matters.
Responsibilities
• Respond to service-related customer inquiries
• Coordinate operational updates with customers
• Resolve service scheduling concerns
• Communicate delays and service changes
• Escalate customer relationship concerns appropriately
• Maintain professional communication with customers and vendors
Required Qualifications
• High School Diploma or equivalent required
• 2+ years of administrative, operations, logistics, dispatch, or coordination experience preferred
• Strong organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple priorities simultaneously
• Ability to work independently and follow through on assignments
• Experience in recycling, trucking, logistics, industrial operations, or construction environments preferred
Key Ownership Statement
The Operations Coordinator owns the coordination, documentation, communication, and administrative execution of operational activities. This role is accountable for ensuring operational processes are organized, supported, documented, and executed efficiently while supporting the Director of Operations in achieving operational excellence.
Primary Question
“Did we execute the operation correctly?”
