Sales and Information Assistant (Yosemite Valley)

Yosemite Conservancy • Full-time • 2w ago

Sales and Information Assistants are instrumental in creating a welcoming and meaningful experience for visitors to Yosemite Valley Visitor Center. This role is responsible for orienting visitors to Yosemite National Park and connecting them with accurate information, educational opportunities, and a quality retail experience. Sales and Information Assistants work as a team in a fast-paced environment to share Yosemite Conservancy’s mission with thousands of visitors each season.

Who We Are
We're passionate about Yosemite — and about helping all people connect with, learn about, and take care of the park. As a member of the Conservancy team, you'll be making a difference for Yosemite every day. We work together to provide enriching visitor programs and services, and to support projects that protect wildlife, restore trails and habitat, advance scientific research, inspire visitors, and much more.

What You'll Do
The Sales and Information Assistant reports to the Valley Bookstore Operations Manager and Lead Sales & Information Assistant and is responsible for the following:

• Welcome visitors to Yosemite National Park in a kind and friendly manner.
• Assist visitors with merchandise selection.
• Provide accurate visitor information.
• Work cooperatively with program staff and the National Park Service to connect visitors to appropriate educational opportunities
• Learn about Yosemite's history, scientific research, Conservancy-funded projects, and interpretive goals, and share with visitors.
• Inform visitors about our donor program and encourage donations to Yosemite Conservancy at check out.
• Accurately process transactions through our point of sales system.
• Learn and apply accurate cash handling policies and procedures.
• Maintain inventory stock levels. Notify Operations Manager of discrepancies.
• Stock and display inventory according to our merchandising guidelines.
• Daily cleaning and organizational tasks in stores, offices and other work areas.
• Adhere to uniform standards.
• Other duties as assigned by the Yosemite Valley Bookstore Operations Manager

Who You Are / Keys to Success (the must-haves)
Hard skills:
• One year of related experience.
• Strong verbal communication with a patient and pleasant demeanor.
• Strong computer skills and demonstrated ability to learn new software.
• Ability to stock and merchandise products in an attractive and organized way.
• Strong working knowledge of Yosemite National Park.
• High School Diploma.
• A valid Driver's License.
Soft skills:
• Excellent communication and relationship skills with a variety of internal and external stakeholders
• Comfort in communicating to large groups of visitors.
• Sense of humor and ability to keep perspective when stressful situations arise.
• Ability to work efficiently with minimal supervision.
• Ability to work as part of a team and maintain a professional work environment.
• Commitment to ongoing learning, the Conservancy mission, and promoting inclusion in the organization and Yosemite
The following are plusses, but not requirements:
• Experience working in a not-for-profit education-oriented retail environment.
• Background in educational programming.

Working Conditions
• Primarily performs work indoors standing and walking up to 8 hours per day.
• Frequently walks on uneven ground and outdoors.
• 40 hours a week schedule; including holiday and weekend shifts.
• Ability to lift, carry, or move objects weighing up to 30 pounds.
• Ability to stand for 8 hours a day, 40 hours a week.

What Else You Should Know
We value diversity among our staff just as we value it among park visitors. As such, Yosemite Conservancy is an equal opportunity employer, and we encourage people of all backgrounds to apply to join our team.

The position is a five to six month temporary seasonal starting in April/May 2025. The position is based in Yosemite Valley Visitor Center in Yosemite National Park. Housing is available for many of our positions. The compensation for this position is $18/hour.

Please no phone calls or emails.