RETAIL TEAM LEAD (PART TIME)
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DEPARTMENT
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Retail
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CLASSIFICATION
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Non-Exempt
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REPORTS TO
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Retail Operations Manager & Assistant Manager
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DIRECT REPORTS
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N/A
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POSITION DESCRIPTION:
Under supervision of the Retail management staff, the Retail Team Lead is responsible for assisting with the day-to-day operation of all Zoo & Aquarium gift shops and retail locations. This position also assists with some aspects of supervision of part-time and seasonal retail staff.
POSITION DUTIES & ESSENTIAL FUNCTIONS:
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Duties
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Percentage
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Assists retail managers with the day-to-day operation of all gift shops and retail locations, including:
- Assisting with daily tasks, such as opening/closing procedures, cashiering, customer service, cleaning, stocking, and organizing merchandise.
- Assisting with receiving and tagging of all merchandise.
- Aiding with physical inventory process and inventory control.
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70%
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Assists with certain aspects of supervision over part-time and seasonal retail team members, including:
- Helping with training and continued development of staff.
- Organizing staff breaks and supervising daily projects.
- Ensuring policy compliance of staff, including quality guest service and cash control policies and procedures.
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30%
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*This position may at times be requested to perform other duties or special projects as assigned, which are in the best interest of the Kansas City Zoo & Aquarium.
*All employees must be able to perform the essential functions of this position satisfactorily and, upon request, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
MINIMUM QUALIFICATIONS:
- EDUCATION & FORMAL TRAINING:
- High School diploma or equivalent preferred.
- EXPERIENCE:
- Previous retail, inventory, and cash control experience required.
- Strong computer skills, including Microsoft Office, preferred.
- Strong interpersonal and written communication skills.
- OTHER MINIMUM REQUIREMENTS:
- Must have valid driver’s license.
- Can move equipment weighing up to 50 pounds, with or without assistance.
- Must be able to work a flexible schedule, including weekends, holidays, and occasional evening hours, in all weather extremes.
- Must pass a background and drug screening.
