Associate - FTL, Operations

Vikram Solar • Full-time • 2m ago

Description

Key Responsibilities

1. Operations Management

Plan, coordinate, and monitor FTL shipments from origin to destination.

Ensure timely placement and movement of vehicles as per customer requirements.

Track shipments and proactively resolve delays or disruptions.

Maintain daily MIS reports and operational dashboards.

2. Vendor & Fleet Management

Identify, onboard, and manage transport vendors and fleet operators.

Negotiate freight rates and ensure cost efficiency.

Monitor vendor performance and compliance with SLAs.

Ensure vehicle availability based on demand forecasts.

3. Customer Coordination

Serve as a point of contact for clients regarding FTL shipments.

Understand customer requirements and provide logistics solutions.

Handle escalations and ensure timely issue resolution.

Maintain high service quality and customer satisfaction levels.

4. Documentation & Compliance

Ensure proper documentation (LR, POD, e-way bills, invoices, etc.).

Ensure compliance with transportation regulations, safety standards, and company policies.

Maintain accurate records of shipments and billing data.

5. Cost & Budget Control

Optimize routing and load planning to reduce transportation costs.

Monitor freight costs and identify cost-saving opportunities.

Ensure billing accuracy and timely invoicing.

6. Technology & Tracking

Work with TMS (Transport Management System) for operations tracking.

Use GPS and tracking tools for real-time shipment visibility.

Generate performance reports and analytics.

7. Team Coordination

Coordinate with warehouse teams, dispatch, and planning teams.

Guide and support junior team members (if in managerial role).

Key Skills & Competencies

Strong knowledge of FTL transportation and logistics operations

Vendor negotiation and management skills

Good communication and stakeholder management

Analytical and problem-solving ability

Familiarity with TMS, GPS tracking systems, and MS Excel

Ability to work in a fast-paced and dynamic environment

Qualifications

Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field

Certifications in Logistics/Supply Chain (preferred)

Experience

Executive: 2–5 years in logistics/FTL operations

Manager: 5–10 years in FTL / transportation operations

Key Performance Indicators (KPIs)

On-time vehicle placement and delivery

Freight cost optimization

Vendor performance metrics

Shipment tracking accuracy

Customer satisfaction levels

Reduction in transit delays and claims

Work Conditions

May require working in shifts or extended hours

On-call support for operational issues

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