The IT Solutions Lead - Customer Success (Commercial, Sustainability, R&D, Strategy) is an execution-focused IT leader who serves as the operational link between the Solutions Partner's strategic vision and day-to-day solution delivery. While the Solutions Partner owns strategic alignment, governance, and portfolio prioritization, the Solutions Lead is responsible for the hands-on execution of demand, delivery, and regional/local solution within their assigned functional area(s).
The IT Solutions Lead is often the first point of contact for business partners within their region or capability area, responsible for collecting demand, facilitating requirements, coordinating delivery, and ensuring solution health post-deployment. Where small or regional applications exist, the Solutions Lead acts as the application steward, being responsible for the business-side roadmap and rationalization recommendations while ensuring alignment with global standards set by the Solutions Partner and Enterprise Architecture.
This role collaborates closely with the Solutions Partner, business partners, architects, application managers, and IT delivery teams to translate business needs into scalable solutions through the IT demand process.
Responsibilities
- Demand Execution & Solution Delivery
- Serve as the regional or capability-level point of contact for incoming business demand, collecting requests and performing initial triage before bringing up to the Solutions Partner for prioritization decisions.
- Implement the demand intake and delivery process using standardized tools (e.g., Power Apps, ServiceNow, Accolade) within the framework and priorities established by the Solutions Partner.
- Collaborate with business owners and partners to gather detailed requirements, clarify business value, and facilitate feasibility analysis — then coordinate with IT teams (architects, developers, application managers) to develop solution designs and cost estimates.
- Run the delivery lifecycle of approved initiatives — from detailed requirements through build, test, deployment, and transition to support — ensuring alignment to architecture standards, TCO optimization, and agreed timelines.
- Track solution health, performance, and user experience post-deployment, proactively addressing issues to ensure business value realization and agreed service levels.
2. Local/Regional Application Stewardship (Where Applicable)
- This responsibility applies when small or regional applications exist within the Solutions Lead's assigned functional scope that are not handled by a dedicated Application Manager. Examples include regional reporting tools, local workflow applications, or function-specific utilities that support day-to-day business operations.
- Act as the business-side application steward for assigned small/regional applications, ensuring business continuity, partner satisfaction, and alignment with global strategy.
- Develop and maintain an application roadmap (Grow, Sustain, Retire) for each assigned application, in collaboration with the Solutions Partner and Enterprise Architecture.
- Identify and recommend application rationalization opportunities to reduce duplication and optimize costs; the Solutions Partner approves rationalization decisions within the broader portfolio governance framework.
- Be responsible for intake and delivery of enhancements for owned applications, ensuring alignment with the demand process and prioritization framework.
- Provide feasibility input to the Solutions Partner when demand involves applications under the Solutions Lead's stewardship, within their assigned functional scope.
- Strategy Support & Governance Contribution
- Give to technology roadmaps for assigned capability/functions by partnering with business capability leaders, under the direction of the Solutions Partner.
- Monitor emerging technology trends and recommend innovations to the Solutions Partner to improve business outcomes and operational efficiency.
- Align all activities with Novelis' Vision 3x30 and enterprise priorities as defined by the Solutions Partner and IT Leadership.
- Multi-functional Collaboration & Communication
- Develop strong partnerships with internal partners, multi-functional teams, and regional IT colleagues to ensure seamless service delivery and operational alignment.
- Engage across the IT organization within the assigned functional scope to coordinate operational support, disaster recovery planning, and IT ecosystem health.
- Support organizational change and communication efforts to drive adoption of new solutions.
Minimum Qualifications
- Bachelor's degree in Information Technology, Business Administration, or related field.
- 7+ years of experience in commercial business processes, IT business partnering, project management, or enterprise solutions delivery.
- Applications Experience - ERP, Salesforce, PowerBI (Data Analytics)
- Demonstrated ability to deliver scalable, secure solutions that achieve business objectives and measurable outcomes.
- Demonstrable ability to translate business needs into technology solutions, including requirements gathering, feasibility analysis, and case development.
- Experience facilitating workshops and leading solution design sessions with business and technical partners.
- Demonstrable ability to run application health, performance, and user experience to deliver measurable business value.
- Knowledge of IT governance, demand management, and service delivery frameworks (e.g., ITIL, Agile) and tools (e.g., Accolade, ServiceNow).
- Superb communication, relationship-building, and problem-solving skills.
*Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship
What We Offer:
Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:
- Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
- Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
- Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
- Diabetes Management Program
- Pet insurance
- Identity Theft Protection
- PerkSpot Discount Program
- Tuition assistance and career development programs!
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