HOW YOU WILL IMPACT OUR MISSIONThe Desktop Engineer supports San Diego Zoo Wildlife Alliance mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. Under direction, the Desktop Engineer develops, maintains, upgrades and optimizes endpoint devices for security, reliability and performance. The Desktop Engineer also leverages tools to manage and automate endpoints, provides ongoing technical assistance for user problem resolution and maintains existing hardware and software. This position reports to the Desktop Services Manager.WHAT YOU WILL DO
Configuration and installation of Windows and Mac operating system and application specific software and Computer Peripherals
Troubleshooting/problem diagnosis of endpoint devices/systems including software, operating systems, application software and peripherals
Support and manage endpoint management tools such as Intune and jamF
Provide on-site, off-site and remote end user support (Including hands on, phone, email etc.)
Develop and maintain standard operating system images
Assists with the disposal of electronic waste material
WHAT WE ARE LOOKING FORJOB EXPERIENCE
Minimum of 3-5 years of experience in the support of endpoint/server environment required
EDUCATION AND CERTIFICATIONS
Information Technology or related degree preferred
A+ Certification required
SKILLS AND KNOWLEDGE
Provide in-depth troubleshooting and issue resolution for desktop applications and hardware (PC, Mac, iPhones, iPads, printers, and more).
Ability to explain technical issues to non-technical staff
Tools, equipment, and materials used in personal computer repair and maintenance
Familiarity with LAN/WAN, server concepts, and troubleshooting hardware/software issues.
Excellent problem-solving skills and a proactive, client-focused mindset.
Analyze and provide solutions for personal computer hardware and software problems
Install and configure personal computer hardware, software, and peripheral equipment
Communicate effectively both verbal and written
Work independently and as a member of a team in a diverse environment
Ability to manage multiple priorities under deadlines with a strong sense of accountability
Work with the teams to analyze infrastructure and identify areas for improvement, enhancements, and standardization.
Ability to travel to other San Diego locations
Lift up to 25 pounds on a routine basis (desktops, monitors, printers, etc.).
