Maintenance Support Agent

Smart Energy Group • Byron Bay • 5d ago

At Smart Energy, we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification.

As we continue scaling nationally, we’re looking for a proactive and solutions-focused Maintenance Support Agent to join our growing Operations team.

If you thrive in fast-paced environments, enjoy solving problems, and love helping people — this could be the perfect role for you.

About the Role 🚀

You’ll sit at the centre of our maintenance and service operations - working closely with customers, installers, finance companies, and internal teams to keep jobs moving and issues resolved quickly.

From coordinating maintenance bookings and investigating complaints to supporting installer relationships and evaluating system performance, no two days look the same.

This role suits someone highly organised, calm under pressure, and confident managing multiple moving parts at once.

Please note: This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate.
Please only apply if you reside in the Northern Rivers.

What You’ll Be Doing ⚡

Coordinate maintenance and service bookings nationwide
Provide customers with updates, timelines, and next steps
Work closely with installers to ensure jobs run smoothly
Investigate and resolve customer issues and complaints
Support payment collections and finance-related follow-ups
Build strong relationships with installers across Australia
Recruit and onboard new installers nationally
Work closely with our Tech, Operations, and Installs teams
Develop a strong understanding of solar and battery systems
Keep systems, notes, and customer records accurate and updated

About You 🧠

1-2 years experience in customer service, client support, coordination, or call centre environments
Strong communicator with excellent people skills
Calm under pressure and confident de-escalating situations
Highly organised with strong attention to detail
Able to multitask and prioritise effectively
Tech savvy and comfortable using systems and spreadsheets
Salesforce, Google Sheets, or Excel experience highly regarded
Insurance claims or renewable energy experience is a bonus
Passionate about sustainability and delivering great customer experiences

Why Join Smart Energy? 🌱

⚡ Fast-growing national clean energy company
⚡ Career progression and long-term development opportunities
⚡ High-energy, supportive team culture
⚡ Friday drinks and regular team events
⚡ Work alongside passionate people making real impact
⚡ Be part of Australia’s clean energy future

At Smart Energy, we back our people, celebrate growth, and create genuine opportunities to build long-term careers.

If you’re looking for a role where you can make an impact, solve problems, and grow with a business scaling rapidly across Australia - we’d love to hear from you.

Make the Smart move and APPLY TODAY