Regional Dispatcher
Spark Power, a trusted partner in energy in North America. Renewables Canada is looking for a Regional Dispatcher is responsible for daily scheduling of technicians within their region. They’re assigning and scheduling technicians to project sites, updating call logs and service orders, and recording call information.
What will do you as the Regional Dispatcher?
- Participate in schedule creation, dispatch, and analysis on results using internal ticket system alongside Portfolio Manager
- Planning and coordinating methods and procedures for the most efficient and economical routing of technicians and jobs to maximize plant production
- Dispatch technicians to new locations as they complete work orders throughout the day to appropriate sites based on technician location, skillset, and customer requests
- Adjust technician schedules in real time as you receive emergency requests for your area
- Relay work order information to technicians for each job and confirm the technician understands the requirements for the work order and the customer
- Monitor the route and status of technicians to coordinate and prioritize their schedule and keep the client informed
- Record and maintain records of customer requests, work or services performed, customer communication, and other pertinent service order information
- Provide after-hours support as necessary with respect to scheduling changes or adjustments
- Maintain a friendly and professional attitude toward clients and coworkers.
- All other duties as assigned
Spark Power Employee Benefits and Perks:
- Excellent benefits package with flexible options and wellness spending accounts
- RRSP
- Hands-on and supportive leadership team
- Continuous training and skills improvement including Spark U and external training
- Employee referral bonus program
- Corporate discounts (hotels, travel, insurance, retail..)
- …much more
Do you have the Spark? Here’s what we’re looking for:
- Post-secondary degree/diploma
- 2+ experience conducting analysis and coordination for an operations team
- Critical thinking and analytical problem-solving skills
- Performance monitoring and evaluation abilities
- Strong written and verbal communication skills
- Active listening and interpersonal communication skills
- Ability to identify improvement opportunities and implement corrective actions
Who is Spark Power?
Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers’ Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers’ operations up and running today and better equipped for tomorrow.
Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Artificial intelligence tools may be used to support parts of the recruitment and selection process, including application screening
