Parts & Inventory Coordinator

Motive Companies • Full-time • Anaheim, California • 6d ago

Why This Role Matters

The Parts & Inventory Coordinator sits at the center of everything: supporting technicians in the field, keeping the shop moving, and ensuring the right parts are in the right place at the right time. Done well, this role directly improves first-time fix rates, technician productivity, parts margins, and customer uptime.

RESPONSIBILITIES

Inventory & Warehouse Operations

Maintain accurate inventory across all SKUs through cycle counts and audits
Receive, inspect, and organize incoming parts — chargers, cables, components, and more
Pull and stage parts for field service, UltraCare, and shop work orders
Handle packaging, palletizing, shipping, and returns
Keep the parts area clean, organized, and operationally ready

Field & UltraCare Support

Build daily parts kits to set technicians up for first-time fixes
Ensure technicians are fully stocked before their first call of the day
Respond to urgent field requests and same-day part needs with urgency
Convert identified issues into ready-to-execute work orders
Coordinate closely with dispatch and service leadership

Procurement & Vendor Management

Place and track purchase orders with vendors
Manage backorders and proactively monitor lead times
Verify pricing, flag discrepancies, and protect parts margin

Warranty & RMA Processing (ACT / AMETEK)

Process RMAs and warranty claims accurately and on time
Track all submission deadlines, including 30-day windows
Ensure complete documentation and follow through on credit recovery

Systems & Administrative (Dynamics / SAGE)

Maintain accurate, up-to-date data across all systems
Ensure parts are correctly tied to work orders to prevent billing leakage
Track approvals, backorders, and parts usage in real time

Shop Coordination & Process Improvement

Keep the shop consistently supplied to maintain workflow
Stage parts for larger jobs across field, shop, and UltraCare
Continuously improve inventory organization, stocking strategy, and operational discipline
Reduce lost parts, delays, and repeat service visits

PERFORMANCE METRICS

Success in this role is measured by clear, trackable outcomes:

Inventory Accuracy	90%+ target with minimal shrinkage
First-Time Fix Support	80%+ goal through proactive parts readiness
Technician Readiness	Fully stocked before first call; reduction in return trips
Parts Availability	Proactive backorder management, no preventable stockouts
Warranty Submissions	On-time, accurate filing with strong credit recovery
System Data Quality	Clean records with zero billing leakage
Turnaround Speed	Fast, reliable response to parts requests