POSITION SUMMARY:
The Starbucks Store at OdySea Aquarium is looking for a Team Lead to support the Store Manager in the day-to-day operations, building a great team of baristas to bring the Starbucks experience to our guests. The Starbucks Team Lead will assist the store manager in executing store operations during scheduled shifts. The Team Lead will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality products, and maintaining a clean and comfortable store environment.
MAJOR DUTIES AND RESPONSIBILITIES:
- Coach and guide team members to ensure they understand their role and its importance to the overall visitor experience.
- Responds immediately to customer complaints and concerns; use judgment to de-escalate an unhappy guest.
- Ability to operate a computer and keyboard.
- Utilizes operational tools to achieve operational success during a shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
- Organizes opening and closing duties as assigned.
- Communicates information to the Store manager to ensure the team has the resources to create the Starbucks experience and OdySea Aquarium’s high-quality visitor experience.
- Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
- Follows and represents all beverage routines to standard.
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
- Performs other related duties as assigned.
