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Open: April 30, 2026 — Closes: May 14, 2026
Summary
This position is located in Colonial National Historical Park, in the Visitor and Resource Protection Division. The primary purpose of this position is to coordinate communications for law enforcement, EMS, fire, and search and rescue, ensuring rapid response and visitor safety. The work supports park protection and mission success.
Major Duties
GS-5 Public Safety Dispatcher Receives and routes emergency and non-emergency calls; develops ability to manage high call volume. Supports visitor and resource protection operations, including law enforcement, EMS, fire, and search and rescue. Monitors multi-frequency radio traffic and relays information to field personnel. Enters and retrieves data in computer-aided dispatch (CAD) and other communication systems. Assists with law enforcement telecommunications queries (e.g., VCIN, NCIC, IMARS). Uses CPI OpenFox, email, telephones, fax, and radios to coordinate information. Monitors alarm systems and reports activations to supervisors or responders. Maintains communication logs and records. Provides dispatch support to NPS units and partner agencies while building proficiency. GS-6 Public Safety Dispatcher Manages high-volume emergency and non-emergency communications for law enforcement, EMS, fire, and search and rescue. Coordinates communications across multiple platforms (CPI OpenFox, CAD, email, fax, telephones, computers, radios). Monitors and directs multi-unit radio traffic across frequencies, ensuring accurate, timely information flow. Dispatches personnel and equipment to incidents and emergencies. Processes telecommunications data and conducts queries in VCIN, NCIC, IMARS, and related systems. Monitors alarm systems and initiates appropriate responses. Maintains accurate logs, records, and documentation in compliance with policy. Provides full dispatch support to park units, other NPS sites, and partner agencies. Ensures communications systems remain operational and troubleshoots issues as needed. Duties are developmental when filled below the full performance level.
