Description
Job Title: Sales Support Assistant
Department: Sales + Events
Reports To: Director of Sales + Events
FLSA Status: Non-Exempt, Part-time
Pay Range: $16-$18/hr
About Shelby Farms Park Conservancy
Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.
About Shelby Farms Park
At 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all.
Position Summary
The Part-Time Sales Support Assistant provides front-line sales support for Shelby Farms Park Conservancy’s venue rental business, serving both the Indoor and Outdoor venue portfolios. Reporting to the Director of Sales + Events, this role functions as shared sales infrastructure—supporting inbound inquiries, customer service, accounts receivable follow-up, and sales reporting—so that the sales team can focus on closing business and managing client relationships. This position provides consistent support across portfolios to ensure a high-quality customer experience, timely payments, and reliable sales data. This role does not manage events, negotiate contracts, or own sales targets.
Key Responsibilities
Inbound Sales Support & Customer Service
- Serve as the primary point of contact for inbound sales calls and general venue rental inquiries during assigned hours.
- Provide accurate, high-level information about venue options, rental processes, and next steps.
- Route qualified inquiries to the appropriate Indoor or Outdoor Sales person.
- Ensure timely responses to inquiries when sales team members are in meetings, on tours, and during peak sales periods.
Sales Systems & Data Support
- Ensure accurate records in TripleSeat and FairHarbor, including inquiry notes, client information, contracts, and basic updates.
- Pull sales reports for the Director and Sales Managers, including pipeline, booking activity, and other summaries.
- Support consistent use of sales systems across Indoor and Outdoor portfolios.
Accounts Receivable Support
- Assist with monitoring outstanding invoices and payment status.
- Send payment reminders and follow up on overdue balances in coordination with Sales Managers and Business Operations.
- Flag payment issues or trends to the Director and appropriate Sales Manager.
Cross-Portfolio Coordination
- Support cross-selling by identifying inquiries that may be better suited to a different venue or portfolio.
- Ensure consistent intake standards, messaging, and customer experience across Indoor and Outdoor venue sales.
- Serve as a shared support resource for the venue sales team, helping unify processes and communication.
What This Role Does Not Do
To maintain clear accountability and avoid role overlap, this position does not:
- Quote or negotiate pricing
- Draft or modify contracts
- Commit venue availability
- Own client relationships or sales targets
- Coordinate event logistics, vendors, staffing, or day-of execution
QualificationsQualifications
- Experience in sales support, customer service, administrative support, or sales operations
- Comfort working with CRM or booking systems (experience with TripleSeat and/or Fair Harbor preferred)
- Strong organizational skills and attention to detail
- Clear, professional communication skills (phone and email)
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Experience with basic accounts receivable or invoice follow-up preferred
Preferred Competencies
- Customer-focused and service-oriented
- Process-driven and detail-oriented
- Comfortable working across teams and portfolios
- Professional judgment and respect for decision boundaries
- Reliable, responsive, and organized
Schedule & Work Environment
- Part-time position averaging approximately 30 hours per week
- Hours may fluctuate seasonally based on sales volume and peak periods
- On-site presence at the Park required during scheduled shifts
- Some schedule flexibility required to support high-demand sales periods
Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law.
