Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status
General
Summary: The Security Officer is a
significant position responsible for representing the organization and providing
a safe and secure environment for all internal and external customers and
enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.
Hours of Shift: 9:30 AM - 5:30 PM
Essential Functions:
Primary Functions:
- Responsible for rotating
throughout all buildings, grounds and all animal areas and reporting suspicious
conditions or unusual occurrences to Security Captain or Supervisor either in a
vehicle or on foot;
- Respond to all requests for
first aid, CRP, and/ or AED from guests or employees;
- Attend to the needs of the
individual requesting assistance in a calm, professional, and ethical manner;
- Respond to security related
incidents occurring on zoo property, set the tone of enforcement in interactions,
mitigate and defuse situations;
- Respond to all alarms as
dispatched;
- Lead and manage all employee
or guest related incidents, providing detailed investigative information,
witnesses, and accurate location(s) on reports;
- Responsible for ensuring work
related incidents are reported, investigated, appropriate medical attention is
sought and appropriate departments are contacted;
- Responsible for maintaining
records of employee or guest related incidents including after-hours calls;
- Responsible for providing
guest control, including challenging situations;
- Participate in a rotation on
the Dispatch post located in the Security office which will include, but is not
limited to, monitoring all Zoo activity, and deploying fellow Security officers
to the scene of activity as needed; facilitating 911 calls and centralized Code
Alpha and Code Beta communication needs; monitoring and communicating severe
weather conditions; coordinating cab transportation for employee related
incidents and accidents; and documenting and recording activities as
appropriate;
- Practice good safety
awareness and ensure guest safety at all times;
- Perform other related duties
as assigned by management;
- Ensure all company policy and
procedures are followed; and,
- Adhere to all policies and
procedures of the Zoo.
Communication (Internal
and External):
- Responsible for communicating
effectively with staff and the public regarding standard operating procedures;
- Work closely with contracted
temporary services and staff to ensure adherence to all Zoo policies and
procedures;
- Write and investigate
required shift and accident reports on employees, guests, and shift activities;
- Submit written reports,
without exception, of all incidents and activities occurring on Zoo property
and in the immediate perimeter area (includes parking lot);
- Monitor radios to ensure
effective communication;
- Contact an appropriate
Security staff member necessary to resolve security issues by radio contact as
needed to communicate information;
- Attend meetings and represent
the Zoo on various committees; and,
- Maintain confidentiality and
integrity of information disclosed, accidentally discovered or communicated as
an Officer, with or without specific instruction to do so, of employees,
guests, volunteers, etc.
Management of Resources (Financial,
Human Resources, Facilities):
- Assist
in organizing breaks for all assigned employees while ensuring adequate
staffing levels to control attendance flow; and,
- Coordinate with other
departments as necessary to fulfill any needs related to special event requests
and departmental training.
Minimum Qualifications:
- Hospitality:
- Friendly and outgoing;
- Possess a positive and
patient attitude; and,
- Possess excellent verbal
communication skills.
Education:
- High school diploma or equivalent.
Experience/Training:
- Must be at least 21 years
old;
- Two years of security related
experience;
- Good working knowledge of
security operations in a business environment;
- Proficiency with Microsoft
Office software, including Microsoft Outlook, Excel and Word;
- Must possess or able to
successfully complete basic first aid, CPR and AED training within a month of
hire date and maintain these certifications set forth by the American Red Cross
or equivalent association;
- Valid driver’s license;
- Must possess a Security Guard
Certificate
Working Conditions:
- Must be able to stand and
remain active for an eight-hour shift; Must be capable to stand or walk for
long periods of time (approximately 100% of their shift);
- Must
be able to travel or walk large areas of the Zoo as needed;
- Ability
to patrol and monitor 125 acres on foot in all weather conditions;
- Must be able to work in an
outdoor weather environment in all seasons and weather, including
heat/humidity, cold temperatures, and/or wet conditions;
- Ability to work a flexible
schedule to include weekends, holidays, and special events; Ability to work all
shifts and schedules including overtime;
- Must be able to exert up to
50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,
- Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,
- Exposure to Zoonotic diseases
and risk of animal attack.
Equipment:
- Must be able to operate a
variety of machines and equipment including computer, copier, fax, scanner,
telephone, two-way radio, golf carts, and vehicles.
Traits Desirable:
- Ability to work with
individuals from a wide variety of ethnic, cultural and economic backgrounds;
- Deals with uncertainty, sound
judgment, integrity, safety management, professionalism, and reporting skills;
- Strong organizational and
communication skills;
- Ability to make independent
judgment decisions within Zoo policy and procedures; and,
- Ability to handle non-routine
tasks and adapts to changing circumstances.
Benefits:
- We offer an excellent
benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave,
and 2 paid holidays.
- Eligible for medical, dental,
vision, short- and long-term disability, and life insurance.
- 401(k) with employer match.
Disclaimer:
The statements
above are intended to describe the general nature and level of work being
performed by employees assigned to this classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and/or skills required of all
personnel so classified. Therefore,
management reserves the right to revise the job or to require that other or
different tasks be performed when circumstances change.
Please visit our careers page to see more job opportunities.
